Dell Mobile Connect for Android User's Guide May 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries.All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Introduction................................................................................................................................. 4 Dell Mobile Connect application features........................................................................................................................... 4 2 Setting up Dell Mobile Connect..................................................................................................... 5 Install Dell Mobile Connect on your smartphone.........
1 Introduction Dell Mobile Connect enables you to connect your computer to a smartphone and create an integrated experience. You can work on the computer while you answer calls or send text messages. The application uses the keyboard, mouse, touch screen, speakers, and microphone of your computer. The software consists of a computer application that is preinstalled on supported Dell computers, and a smartphone app that you can download from the Google Play store.
2 Setting up Dell Mobile Connect Install Dell Mobile Connect on your smartphone The options and settings that are mentioned in this task may differ depending on your smartphone manufacturer. Steps 1. Download and install the Dell Mobile Connect app from the Google Play store. 2. Open the Dell Mobile Connect app. Figure 1. LET'S START 3. Tap LET'S START. You are presented with a series of permission requests and the reason behind each permission request.
4. Tap NEXT and allow each permission request. After you accept all permissions, the Notification access screen is displayed. Figure 2. Permission to access notifications 5. Slide the switch for Dell Mobile Connect to allow access to read notifications.
Figure 3. Permission to access notifications 6. Tap ALLOW to approve the action. A seven character authorization code is displayed to pair your smartphone to the Dell Mobile Connect application on your computer.
Figure 4. Pairing code You must use this authorization code to pair the smartphone with the Dell Mobile Connect application on your computer. Next steps For pairing your computer to smartphone, see Pairing your smartphone. Pair your smartphone to the computer The messages that are displayed on your smartphone and the steps that are mentioned may differ according to your smartphone manufacturer.
A welcome screen is displayed. Figure 5. Welcome screen NOTE: You can pair a smartphone to the computer when you open the Dell Mobile Connect application for the first time on your computer. If you want to pair another smartphone later, go to Settings > Phones. 2. Read the terms and privacy policy. 3. Select the check box and click or tap Get Started. A screen is displayed with two tiles Android and iPhone. Figure 6.
4. Select Android, and click or tap Next. A window is displayed to enter the authorization code from the Dell Mobile Connect smartphone app. NOTE: You can scan the QR code that is displayed on the window to download the app to your smartphone. Figure 7. Connect your phone to your PC 5. Enter the authorization code from the smartphone app to the respective field on the computer screen, and click or tap Next.
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Figure 10. Bluetooth pairing request on the smartphone 6. Click or tap Next on the computer. 7. Tap Pair on your smartphone.
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Figure 13. Request to access messages 8. Allow the permission requests on your smartphone to pair and access the content. If the pairing process is successful, a message Congratulations! Your phone is now connected to: is displayed on the screen of your smartphone. NOTE: The permission requests may differ according to your smartphone manufacturer. On some smartphones, the permission requests are part of the Bluetooth pairing message.
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Figure 15. You are connected 9. Tap OK on your smartphone. 10. Click or tap Finish on the computer.
Figure 16. Your device is connected Results Your Android smartphone is now paired with your computer, and you can use all the features that are available on the Dell Mobile Connect application on your computer. Connection states There are three connection states for Dell Mobile Connect application. • • • Paired—After the pairing process is complete, your smartphone and computer are paired by Bluetooth. The pairing is a one-time procedure for each smartphone to enable future connections automatically.
3 Using Dell Mobile Connect You can click or tap the hamburger icon to extend the left pane to display the names of all the icons. Use the back arrow icon to go to the previous screen. Launch the Dell Mobile Connect application on your computer You can launch the Dell Mobile Connect application from the Start menu. If you have a Dell Mobile Connect desktop icon, you can also launch the application by double-clicking or tapping the icon.
Make a call Steps 1. Click or tap the Phone icon. 2. Select a contact from your smartphone using the Contacts tab or click or tap the Dialer tab to dial a phone number. You can view suggestions in the dual pane window from your contact list when you start typing the name of a saved contact. 3. Click or tap the call icon to make the call. NOTE: You can also click or tap the message icon to send a text message. 4.
You are alerted with a pop-up notification when there is a new message. You can also click or tap this notification to view the message. Send a text or multimedia message Steps 1. Click or tap the Message icon. 2. Click or tap New Message to start a new conversation, or click or tap an ongoing conversation to reply. You can also go to the Contacts tab and click or tap the message icon to compose a message. 3. Type your message, and click or tap the send icon.
Mirroring Screen mirroring enables you to mirror your smartphone to your computer and control it with your keyboard, mouse, or touchscreen using Dell Mobile Connect application. The screen brightness is reduced when the mirroring is active. Dell Mobile Connect only plays the audio from your smartphone during a phone call. The following icons are available in screen mirroring feature: • • • Rotate—You can choose between Auto-Rotate, Portrait, and Landscape view for the mirrored smartphone.
• • Feedback—You can provide feedback about the application. About—The Dell Mobile Connect application version is displayed on this screen. You can choose whether to send crash reports and usage statistics by selecting the check box. You can also click or tap Terms of Use and Privacy Policy to open the link for the respective document. Start menu tiles A few Start menu tiles are available for Dell Mobile Connect. The size of the tile is set as medium by default and you can change it to small.
4 Troubleshooting Phone and Bluetooth Poor audio quality Probable cause—Poor Bluetooth connection, Invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to the phone. Suggested steps—Try any of the following solutions: • • • Check for Bluetooth driver updates. Bring the phone closer to the computer. Restart the Dell Mobile Connect windows application. No audio on calls when a Bluetooth headset is connected Probable cause—Two Bluetooth devices connected simultaneously.
Suggested steps—Try any of the following methods: • • • • • Ensure that the Bluetooth is enabled on your computer and smartphone. Go to the Settings tab on your Dell Mobile Connect application and disconnect any other smartphones that are connected. Turn off and turn on Bluetooth on both your computer and smartphone. Disconnect additional Bluetooth devices from the phone. Do the following, and try pairing again: 1. 2. 3. 4. 5. 6.
Notifications Smartphone Notifications does not appear on the computer Possible causes • • You have not given permission to share contacts during the initial setup. Notifications are muted in the Dell Mobile connect smartphone app. Suggested step—Go to your smartphone settings and ensure that the Dell Mobile Connect app has permission to export messages, and the notifications are not muted. Audio Other caller cannot hear me Possible causes • • • • • Microphone is muted. The call is in private mode.
Mirroring Mirroring quality is poor Probable cause • • Poor Wi-Fi Direct connection Wireless channels mismatch Suggested steps—Try any of the following solutions: • • • • Bring the phone closer to your computer. Restart the Dell Mobile Connect windows application to reset the wireless channel selection. Connect the smartphone to the same wireless network as your computer. Exit the application, ensure that your computer and the smartphone are connected to the same router and relaunch the application.
• • • • Bring the phone closer to your computer. Restart the Dell Mobile Connect windows application to reset the wireless channel selection. Unpair the smartphone and pair it again using the Add New Phone option in the Dell Mobile Connect application. Unpair other Bluetooth devices from the smartphone. Unable to type in another language while mirroring Probable cause—Android settings are not configured correctly.
