Users Guide

Getting help

Topics:

• Contacting Dell EMC

• Documentation and video resources

• Downloading the drivers and firmware

• Documentation feedback

Contacting Dell EMC

Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you

can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and

product, and some services may not be available in your area.

To contact Dell EMC for sales, technical assistance, or customer service issues:

1. Go to Dell.com/support.

2. Select your country from the drop-down menu on the lower right corner of the page.

3. For customized support:

a. Enter your system Service Tag in the Enter your Service Tag field.

b. Click Submit.

The support page that lists the various support categories is displayed.

4. For general support:

a. Select your product category.

b. Select your product segment.

c. Select your product.

The support page that lists the various support categories is displayed.

5. For contact details of Dell EMC Global Technical Support:

a. Click Global Technical Support.

b. The Contact Technical Support page is displayed with details to call, chat, or email the Dell EMC Global Technical Support team.

Documentation and video resources

Table 2. Additional documentation and video resources for your server

Task Description Location

Setting up your server

For information about installing the

server into a rack, see the Rack

documentation included with your

rack solution or the Getting Started

document that is shipped with your

server.

https://www.dell.com/poweredgemanuals

For information about turning on

the server and the technical

specifications of your server, see

the Getting Started document that

is shipped with your server.

https://www.dell.com/poweredgemanuals

Configuring your server For information about the iDRAC

features, configuring and logging in

to iDRAC, and managing your

https://www.dell.com/idracmanuals

Getting help 7