Reference Guide

Known Issues

Topics:

• System hangs during the Windows installation

• Booting to iSCSI or FCoE fails

• Yellow bangs in device manager for Dell’s 12th generation of PowerEdge servers

• Internet Explorer compatibility with iDRAC

• Broadcom BACS software fails to launch

• Drivers without inbox support

System hangs during the Windows installation

Description: System hangs at a black screen during Windows Server 2012 R2 OS installation. The hang is seen at the "Loading

files" stage when booting into the Windows Server 2012 R2 Fall Update (November refreshed) OS Installation

image. This hang is seen only when performing the OS installation on an iSCSI LUN mapped to a Broadcom 57810

PCIe card. This issue is seen with DVD and ISO based installation of Windows Server 2012R2 Fall Update which is

available for download from MSDN or a VL Image bought outside of Dell.

Resolution: This is an issue seen only with the Broadcom 57810 PCIe card, there are other form factors of the same hardware

but they are not affected by this issue. You can use the following workaround to install the OS:

• Perform a PXE/Network based installation of Windows Server 2012 R2 Fall Update.

• Use the Dell shipped Windows Server 2012 R2 OEM recovery media install the OS.

• If you are using an MSDN or VL version of Windows Server 2012 R2 Fall Update perform the following steps:

1. Extract the OS to temp directory.

2. Download the evaluation version of Windows Server 2012 R2 from the Microsoft Evaluation website and

mount it.

3. Copy the bootmgr file located at the root of the mounted Windows Server 2012 R2 image into the temp

directory where the MSDN copy of Windows Server 2012 R2 OS is extracted.

4. On completion of replacing bootmgr file, recreate the ISO using the steps mentioned in this article

https://technet.microsoft.com/en-us/library/dd799243(v=ws.10).aspx.

5. Using this modified image, install the OS.

Booting to iSCSI or FCoE fails

Description:

When trying to install Windows Server 2012 R2 operating system on an iSCSI or FCOE LUN, you may see a failure

either during the operating system installation or at first boot.

Resolution: This is a known issue. This issue has been fixed in operating systems pre-installed by Dell EMC and in the recovery

media shipped with your system. For more information, see the knowledge base article KB2894179 at

support.microsoft.com.

Yellow bangs in device manager for Dell’s 12

generation of PowerEdge servers

Description:

After installing Microsoft Windows Server 2012 R2 on Dell’s 12

generation of PowerEdge servers, two yellow

bangs appear in the Device Manager under Hidden Devices: PCI SIMPLE COMMUNICATIONS

CONTROLLER. These devices do not impact server functionality.

Resolution: Download and install chipset drivers from Dell.com/support for the respective servers.

8 Known Issues