Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Notification
service
Dream catcher
service
ESE service ESRS CLM Results Comments
Down UP Down Down Down FAIL Events are not
generated and
sent.
UP Down Down Down Down FAIL The generated
events are not
sent to back
end.
Down Down Down Down Down FAIL Events are not
generated and
sent.
Services related to notification
Postgres Kafka Telegraf Notification Result Comments
Up Up Up Up PASS Events receive.
Up Up Up Down PASS Stored events in
Kafka are not sent
to notification once
it is up. It restarts
automatically if its
crashed/killed.
Up Up Down Up FAIL Events are not
received. If
the Telegraf
is crashed/killed,
then it restarts
automatically.
Up Up Down Down FAIL Events are not
received. If
the Telegraf
is crashed/killed,
then it restarts
automatically.
Up Down Up Up PASS Notification is
displayed once the
Kafka service is up
again.
Up Down Up Down PASS Notification is
displayed once
both the
services(Kafka and
Notification) are up
again. If the Kafka
and notification
is crashed/killed,
then it restarts
automatically.
Up Down Down Up FAIL Events are not
received. If the
Kafka and Telegraf
are crashed/killed,
then it restarts
automatically. If
Kafka restarts,
Troubleshooting 41