Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Troubleshooting
The following guide covers the troubleshooting issues which user can face while working with the Events and Alerts:
Topics:
• Alerts and Logs
• Issue: Do not see a generated alert in Live Alerts for a generated event.
• Issue: Mapping the conditionID with firmware debug events
• Question: Threshold for metro node monitor alerts
• Question: What is the expected service status?
• Issue: How does a user can get the service dependencies of all notification-related services?
• Issue: Database connection error in the notifications service logs at start-up
• Question: Is there any limit to notification service retries?
• Issue: Alert is disabled
• Question: If NSFW is down, then how can a user identify it?
• Issue: Alerts in real time
• Question: How can a user read alerts from a node?
• Issue: SMTP server is not reachable.
• Question: When are the email notifications going to be sent?
• Question: What happens if the customer provides the wrong email ID?
• Question: Can a user change the state of an event to open from closed in UI?
• Question: How can a user map iDRAC alerts with the metro node port mapping?
• Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
• Question: How can a user obtain the database schema details?
• Question: Is there a mapping for port level alerts between legacy and voyager?
• Question: Where a user can get the REST API notifications for all UI?
• Problem: The operational alert is not closed after 4 hours of created time.
• Issue: Service level failures
Alerts and Logs
Test alerts
If no alerts are received, then the user can verify the stack by generating the test alerts. Test alert generation represents that
the notifications stack is perfectly working fine.
Heartbeat alerts
If at any level, the event does not reach the notifications service, then the user receives the heartbeat alerts.
StartLimitBurst
If the service restarts 12 times within 300 second, then notification service stops. If notification service stops, then the user has
to check the logs and identify the issue. After resolving the issue, the service has to start manually after 300 second.
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4 Troubleshooting