Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Notification
service
Dream catcher
service
ESE service ESRS CLM Results Comments
System Alerts +
Hardware alerts.
Down UP UP UP UP PASS Events are not
Sent back. Test
connectivity
Payload and the
Product
topology
payload
UP Down UP UP UP FAIL The generated
events are not
sent to back
end.
Down Down UP UP UP FAIL Events are not
generated and
sent.
UP UP Down UP UP FAIL The generated
events are not
sent to back
end.
Down UP Down UP UP FAIL Events are not
generated and
sent.
UP Down Down UP UP FAIL The generated
events are not
sent to back
end.
Down Down Down UP UP FAIL Events are not
generated and
sent.
UP UP UP Down UP FAIL The generated
events are not
sent to back
end.
Down UP UP Down UP FAIL Events are not
generated and
sent.
UP Down UP Down UP FAIL The generated
events are not
sent to back
end.
Down Down UP Down UP FAIL Events are not
generated and
sent.
UP UP Down Down UP FAIL The generated
events are not
sent to back
end.
Down UP Down Down UP FAIL Events are not
generated and
sent.
UP Down Down Down UP FAIL The generated
events are not
Troubleshooting 39