Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
UI Functionality REST API HTTP Operation JSON for Patch
Operation
Sample Response
dcEnabled: true
id: 3
notification:
"idrac_alerts"
emailEnabled: true
dcEnabled: true
Enable Email
Notifications
notification/v1/action PATCH [{"op": "replace",
"path": "/
platform_alerts/email",
"value": true}]
id:2
notification:platform_al
erts
emailEnabled:true
dcEnabled:true
Disable Email
Notifications
notification/v1/action PATCH [{"op": "replace",
"path": "/
platform_alerts/email",
"value": false}]
id:2
notification:platform_al
erts
emailEnabled:false
dcEnabled:true
For notification, see the https://%3CSMS_IP%3E/apidoc/notification/
Problem: The operational alert is not closed after 4
hours of created time.
Answer
The operation alert is closed after 4 hours of its created time as the time monitoring window for it starts when the event is first
received and not the last updated.
If the notification service is restarted before the operational alert has been completed for 4 hours, then the user loses this
monitoring window and the alert is not closed.
Issue: Service level failures
For different services and their dependencies, see the following:
Services related to call home
Notification
service
Dream catcher
service
ESE service ESRS CLM Results Comments
UP UP UP UP UP PASS Events are sent
back to Dell
backend
successfully.
Telemetry
events +
38 Troubleshooting