Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
UI Functionality REST API HTTP Operation JSON for Patch
Operation
Sample Response
Test Alert notification/v1/
platform_alerts/
trigger_test_alerts
POST
id: 11
resource: TEST
component:
director-1-1-A
name: Director Scope
Test Operational",
state: OPEN
severity: ERROR
eventSourceId: 0x1
eventSource: TEST
conditionId: 0x10006
category:
OPERATIONAL
Close Test Alert notification/v1/
platform_alerts/
close_test_alerts
PATCH [{"path": 3, "op":
"replace", "value":
"CLOSED"}]
id: 11
resource: TEST
component:
director-1-1-A
name: Director Scope
Test Operational",
state: CLOSED
severity: ERROR
eventSourceId: 0x1
eventSource: TEST
conditionId: 0x10006
category:
OPERATIONAL
Notification Status
Listing
notification/v1/status GET
Id: 12
notification :system_vol
ume_alerts
enabled : true
Enable notification
status
notification/v1/status PATCH [{"op": "replace",
"path":
"notification_service","
value": true}]
id:10
notification:director_ale
rts
enabled:true
Disable notification
status
notification/v1/status PATCH [{"op": "replace",
"path":
"notification_service",
"value": false}]
id:10
notification:director_ale
rts
enabled:false
Email Notifications notification/v1/action GET
id: 1
notification:
"notification_service"
emailEnabled: true
Troubleshooting 37