Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
UI Functionality REST API HTTP Operation JSON for Patch
Operation
Sample Response
messageId: HWM-
HRT102
Add Monitor alert user
notes
notification/v1/
hardware_alerts/
monitor_alerts/
user_note
PATCH [{"path": 2, "op":
"replace", "value":
"notes for monitor alert
added"}]
id:1
version:1
host:director-1-1-a
facility:user
category:vplex_monitor
enabled:true
appname:vplex-peer-
heartbeat
facilityCode:1
hostname:director-1-1-a
severity:CRITICAL
state:OPEN
messageId:HWM-
HRT102
userNote:notes for
monitor alert added
Alert Definitions listing notification/v1/
alert_definitions?
offset=0&limit=50&sor
t_by=conditionId
GET id: 57
name: Env File Update
Failure
description: An update
to an internal
environment file failed.
enabled: true
callhomeEnabled: true
conditionId: 0x100002
eventSource:
DIRECTOR
Enable Alert Definitions notification/v1/
alert_definitions
PATCH [{"op": "replace",
"path": "0x00001","
value": true}]
id:56
name:High Memory
Usage
enabled:true
callhomeEnabled:true
conditionId:0x100001
Disable Alert Definitions notification/v1/
alert_definitions
PATCH [{"op": "replace",
"path": "0x00001",
"value": false}]
id:56
name:High Memory
Usage
enabled:false
callhomeEnabled:true
conditionId:0x100001
36 Troubleshooting