Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
UI Functionality REST API HTTP Operation JSON for Patch
Operation
Sample Response
enabled: true
appname: vplex-peer-
heartbeat
facilityCode: 1
hostname: director-1-1-
a
severity: CRITICAL
severityCode: 2
state: OPEN
messageId: HWM-
HRT102
Acknowledge Monitor
alerts
notification/v1/
hardware_alerts/
monitor_alerts/state
PATCH [{"path": 8," op":
"replace"," value":
"ACK"}]
id: 1
version: 1
host: director-1-1-a
facility: user
category:
vplex_monitor
enabled: true
appname: vplex-peer-
heartbeat
facilityCode: 1
hostname: director-1-1-
a
severity: CRITICAL
severityCode: 2
state: CLOSED
messageId: HWM-
HRT102
Close Monitor alerts notification/v1/
hardware_alerts/
monitor_alerts/state
PATCH [{"path": 8, "op":
"replace"," value":
"CLOSED"}]
id: 1
version: 1
host: director-1-1-a
facility: user
category:
vplex_monitor
enabled: true
appname: vplex-peer-
heartbeat
facilityCode: 1
hostname: director-1-1-
a
severity: CRITICAL
severityCode: 2
state: CLOSED
Troubleshooting 35