Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
UI Functionality REST API HTTP Operation JSON for Patch
Operation
Sample Response
Monitor Alerts
Historical All (To get
log details)
notification/v1/
hardware_alerts/
monitor_alerts/
historical/all?
messageId=HWM-
HRT102&fromDate=10-
21-2020&toDate=10-23
-2020
GET
appName: "vplex-peer-
heartbeat"
category:
"vplex_monitor"
count: 1
created:
"2020-10-23T05:39:45.
134+0000"
day:
"2020-09-14T00:00:00.
000+0000"
enabled: true
facility: "user"
facilityCode: 1
host: "director-1-1-a"
hostname:
"director-1-1-a"
id: 1
lastModified:
"2020-10-23T12:11:11.11
8+0000"
message: "
HEARTBEAT STATE
CHANGE: Peer is not
pingable from MC-00
or MC-01."
messageId: "HWM-
HRT102"
severity: "CRITICAL"
severityCode: 2
state: "OPEN"
version: 1
Open Platform alerts
notification/v1/
platform_alerts/state
PATCH [{"path": 1, "op":
"replace", "value":
"OPEN"}]
id: 1
description: Storage
Array is not seen by
this director.
resource: 2
component: cluster-1
name:Array No Access
message: VATS ALERT
nO Array ACCESS
enabled: true
state: OPEN
eventSourceId: 1
eventSource: ARRAY
conditionId: 0x20001
Troubleshooting 31