Users Guide

ManualsBrandsDell ManualsAtmosmetro node

Table Of Contents

Chapter 1: Troubleshooting........................................................................................................... 4

Alerts and Logs.....................................................................................................................................................................4

Issue: Do not see a generated alert in Live Alerts for a generated event............................................................. 6

Issue: Mapping the conditionID with firmware debug events...................................................................................6

Question: Threshold for metro node monitor alerts....................................................................................................8

Question: What is the expected service status?......................................................................................................... 9

Issue: How does a user can get the service dependencies of all notification-related services?.................... 11

Issue: Database connection error in the notifications service logs at start-up................................................... 11

Question: Is there any limit to notification service retries?......................................................................................11

Issue: Alert is disabled........................................................................................................................................................11

Question: If NSFW is down, then how can a user identify it?................................................................................ 12

Issue: Alerts in real time....................................................................................................................................................12

Question: How can a user read alerts from a node?................................................................................................. 12

Issue: SMTP server is not reachable.............................................................................................................................12

Question: When are the email notifications going to be sent?...............................................................................13

Question: What happens if the customer provides the wrong email ID?.............................................................13

Question: Can a user change the state of an event to open from closed in UI?............................................... 13

Question: How can a user map iDRAC alerts with the metro node port mapping?.......................................... 13

Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.................................14

Question: How can a user obtain the database schema details?...........................................................................14

Question: Is there a mapping for port level alerts between legacy and voyager?.............................................16

Question: Where a user can get the REST API notifications for all UI?.............................................................. 27

Problem: The operational alert is not closed after 4 hours of created time....................................................... 38

Issue: Service level failures............................................................................................................................................. 38

Contents

Contents 3