Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
UI Functionality REST API HTTP Operation JSON for Patch
Operation
Sample Response
message: The NIC in
Slot 3 Port 2 network
link is down.
appname:
dsm_ism_srvmgrd
facility: daemon
host: director-1-1-a
hostname: director-1-1-
a
severity: WARNING
lastModified:
2020-10-23T05:46:24.9
05+0000
state: OPEN
enabled: true
IDRAC Alerts Historical
Listing (For Past 2
days)
notification/v1/
hardware_alerts/
idrac_alerts/historical?
offset=0&limit=100&so
rt_by=-
lastModified&fromDate
=10-21-2020&toDate=1
0-23-2020
GET
id:8
facilityCode:3
severityCode:4
version:1
category:System
appname:dsm_ism_srv
mgrd
facility:daemon
host:director-1-1-a
hostname:director-1-1-a
state:OPEN
enabled:true
count:1
IDRAC Alerts Historical
All (To get log details)
notification/v1/
hardware_alerts/
idrac_alerts/historical/
all?
state=OPEN&severity=
WARNING&messageId
=NIC100&enabled=true
&fromDate=10-21-2020
&toDate=10-23-2020
GET
appname:
"dsm_ism_srvmgrd"
category: "System"
count: 1
created:
"2020-10-23T05:46:24.
703+0000"
day:
"2020-09-14T00:00:00.
000+0000"
enabled: true
facility: "daemon"
facilityCode: 3
host: "director-1-1-a"
hostname:
"director-1-1-a"
id: 8
Troubleshooting 29