Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
UI Functionality REST API HTTP Operation JSON for Patch
Operation
Sample Response
state: CLOSED
Platform Alerts
Historical All (To get
log details)
notification/v1/
platform_alerts/
historical/all?
state=CLOSED&severit
y=ERROR&conditionId
=0x10006&resource=T
EST&enabled=true&fro
mDate=10-21-2020&to
Date=10-23-2020
GET
additionalData: {name:
{type: "str", value:
"0x1", format: "%s",
category: "string",
supplementalKey: "1"}}
aggregatedResources:
""
category:
"OPERATIONAL"
component:
"director-1-1-A"
conditionId: "0x10006"
count: 1
created:
"2020-10-23T09:20:14.
471+0000"
day:
"2020-09-14T00:00:00.
000+0000"
description: "TEST: This
is an example director
scope alarm message."
enabled: true
eventSource: "TEST"
eventSourceId: "0x1"
id: 11
lastModified:
"2020-10-23T11:42:13.7
27+0000"
name: "Director Scope
Test Operational"
resource: "TEST"
scope: "DIRECTOR"
scopeIncarnation:
"0xf5dc258ddabb9899
5a4a35ee1a4423e7"
severity: "ERROR"
state: "CLOSED"
iDRAC Alerts Live
Listing
notification/v1/
hardware_alerts/
idrac_alerts?
offset=0&limit=100&so
rt_by=-
lastModified&enabled=t
rue
GET
id: 7
facilityCode: 3
severityCode: 4
version: 1
category: System
messageId: NIC100
28 Troubleshooting