Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Relevant to
voyager
ID Name Called home Firmware
event
External RCA External Remedy
2. Replace SFPs
on the
interface.
Question: Where a user can get the REST API
notifications for all UI?
Answer
UI Functionality REST API HTTP Operation JSON for Patch
Operation
Sample Response
Platform Alerts Live
Listing
notification/v1/
platform_alerts?
offset=0&limit=100&so
rt_by=-
lastModified&enabled=t
rue
GET id: 3
description: The IP port
state has changed.
resource: LC-00
component:
director-1-1-A
name: IP Interface
State Change
scope: DIRECTOR
eventSourceId: LC-00
eventSource: IPPORT
conditionId: 0x110001
category: ALARM
Platform Alerts
Historical Listing (For
Past 2 days)
notification/v1/
platform_alerts/
historical?
offset=0&limit=100&so
rt_by=-
lastModified&fromDate
=10-21-2020&toDate=1
0-23-2020
GET
additionalData: {}
category: HEARTBEAT
component: director
conditionId: 0x0000
count: 2
created:
2020-10-23T09:19:33.7
40+0000
data: {}
enabled: true
eventSource:
DIRECTOR
eventSourceId: 0x0
id: 10
name: HeartBeatEvent
resource: HeartBeat
scope: DIRECTOR
severity: CLEAR
Troubleshooting
27