Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Relevant to
voyager
ID Name Called home Firmware
event
External RCA External Remedy
must be
replaced ASAP.
1. Identify the
physical port
specified in the
event.
2. Reseat the SFP
on both ends.
3. Replace the
SFP on the
specified port.
4. Contact Dell
for FRU to
replace the I/O
SLIC.
No 0x8a363034 IF_RX_RXEOFA
_ALARM
Yes tach/52 Interface
received frames
with End of
Frame Abort
(EOFA)
delimiter in the
last minute.
There might be
faulty hardware
on the I/O path.
Check for the
faulty hardware
with the following
steps:
1. Clean and
reseat the
cables
connecting to
the interface.
2. Replace SFPs
on the
interface.
No 0x8a363035 IF_RX_DISCFR
M_ALARM
Yes tach/53 Interface
discarded
frame(s) in the
last minute.
There might be
faulty hardware
on the I/O path.
Check for the
faulty hardware
with following
steps:
1. Clean and
reseat the
cables
connecting to
the interface.
2. Replace SFPs
on the
interface.
No 0x8a363036 IF_RX_BADCR
C_ALARM
Yes tach/54 Interface
received frames
with CRC error
in the last
minute. There
might be faulty
hardware on
the I/O path.
Check for the
faulty hardware
with following
steps:
1. Clean and
reseat the
cables
connecting to
the interface;
2. Replace SFPs
on the
interface.
No 0x8a363037 IF_RX_PROTO
ERR_ALARM
Yes tach/55 Interface
received frames
with protocol
error in the last
minute. There
might be faulty
hardware on
the I/O path.
Check for the
faulty hardware
with following
steps:
1. Clean and
reseat the
cables
connecting to
the interface.
26 Troubleshooting