Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Relevant to
voyager
ID Name Called home Firmware
event
External RCA External Remedy
this product,
but the vendor
part number is
not on the
recognized list.
this product. If
not, replace the
SFP.
No 0x8a36901f tach_31_CRITI
CAL
Yes tach/31 An SFP is
missing,
inserted
incorrectly, or
faulty.
Take following
steps (take in
order until the
issue is solved):
1. Identify the
physical port
specified in the
event.
2. If the SFP is
missing, insert
a new SFP and
attach the
appropriate
cable.
3. Reseat the
SFP.
4. Replace the
SFP.
5. Contact Dell
for FRU to
replace the I/O
SLIC.
No 0x8a36302c SFP_ASSERTE
D_RX_POWER
_LOW_ALARM
No tach/44 An SFP has
asserted the
receiving power
too low alarm. It
could be a
problem on the
SFP itself, or
the cable
attached to it,
or the device on
the other end
of the attached
cable.
Take following
steps (take in
order until the
issue is solved):
1. Identify the
physical port
specified in the
event, follow
the cable, and
find the switch
port that it
connected to
(or target
device).
2. Clean and
reseat the
cable.
3. Reseat the SFP
on both ends.
4. Replace the
SFP on both
ends.
5. Contact Dell
for FRU to
replace the I/O
SLIC.
No
0x8a36302d SFP_ASSERTE
D_TX_POWER
_LOW_ALARM
No tach/45 An SFP has
asserted the
transmitting
power too low
alarm. This SFP
Take following
steps (take in
order until the
issue is solved):
Troubleshooting 25