Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Relevant to
voyager
ID Name Called home Firmware
event
External RCA External Remedy
2. Clean and
reseat the
cable.
3. Reseat the SFP
on both ends.
4. Replace the
SFP on both
ends.
5. Try to use a
different
switch port if
available.
6. Contact Dell
Customer
Support for
FRU to replace
the I/O SLIC.
No 0x8a36301a FC_PORT_RX_
POWER_LOW
Yes tach/26 The RX Power
level on a Fibre
Channel port is
below the low
limit and I/O
timeouts have
occurred.
Take following
steps (take in
order until the
issue is solved):
1. Identify the
physical port
specified in the
event, follow
the cable, and
find the switch
port that it
connected to
(or target
device).
2. Clean and
reseat the
cable.
3. Reseat the SFP
on both ends.
4. Replace the
SFP on both
ends.
5. Contact Dell
Customer
Support for
FRU to replace
the I/O SLIC.
No
0x8a36901c tach_28_CRITI
CAL
Yes tach/28 The Dell part
number of the
SFP was not
recognized. It is
required to use
the Dell
approved SFPs
with the Dell
products.
Replace the SFP
with a Dell
approved SFP for
the product.
No 0x8a36301d tach_29_WAR
NING
Yes tach/29 The port is
equipped with
an SFP with
approved Dell
part number for
Ensure that the
vendor product
number had been
added to the
approved list of
24 Troubleshooting