Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Relevant to
voyager
ID Name Called home Firmware
event
External RCA External Remedy
3. Reseat the
SFP.
4. Follow the
optical cable to
the switch,
write down the
switch/port
information.
5. Inspect the
switch side
cabling/SFP
issues.
6. Verify the
switch port
configuration.
No 0x8a45302e TOO_MANY_IP
C_PATHS_DO
WN
Yes ipc/46 The last
redundant IP
path to the
specified
director is
down. It could
be due to
problem with
the IP WAN-
COM switch. If
the last
available path is
lost, there will
be a site
departure.
Investigate the
IP WAN-COM
switches and the
links between
them to determine
why the link
is down. Check
the cables and
the SFPs, ensure
they are properly
plugged in. Check
the relevant
switches (if any),
and ensure they
are operational and
the corresponding
switch ports
are enabled. If
problem persists,
then contact Dell
Customer Support.
No 0x8a0e901c disk_28_CRIT Yes disk/28 A series of
transient errors
was detected
while trying to
read or write
the given block
range of the
given storage
volume. The
failure has been
escalated, and
the operation is
not retried.
1. Try cleaning, or
replacing
cable(s), or
replacing SFPs
in the path to
the storage
volume.
2. Run the
storage-volume
resurrect
command to
make the
storage volume
usable.
3. If it does not
resolve,
contact Dell
Customer
Support.
Yes 0x8a2d302c scsi_44_WARNI
NG
Yes scsi/44 The link is down
between the
specified
Check the SFP,
cable, and switch
attached to
this back-end
Troubleshooting 21