Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Relevant to
voyager
ID Name Called home Firmware
event
External RCA External Remedy
bandwidth
problem.
replace the
cables and
SFPs along the
path.
Otherwise
investigate if there
are bandwidth/
congestion/over-
subscription issues
leading to the
degradation.
No 0x8a459018 IPC_SFP_IS_N
OT_DETECTED
Yes ipc/24 An SFP is
missing,
inserted
incorrectly, or
faulty.
Apply the following
measures until the
issue has been
resolved:
1. Identify the
physical port
specified in the
event.
2. If the SFP is
missing, insert
a new SFP and
attach the
appropriate
cable.
3. Reseat the
SFP.
4. Replace the
SFP.
5. Contact Dell
Customer
Support for
FRU to replace
the I/O SLIC.
No 0x8a45901a IPC_SFP_IS_N
OT_EMC_APP
ROVED
Yes ipc/26 The Dell part
number of the
SFP was not
recognized. It is
required to use
Dell approved
SFPs with the
Dell products.
The port is
equipped with an
SFP which is
not approved by
Dell. Contact Dell
Customer Support
for replacement.
No 0x8a45901c IPC_PORT_DE
TECTS_NO_IN
COMING_LASE
R
Yes ipc/28 Incoming laser
is not detected
on an optical
Ethernet port.
Apply the following
measures until the
issue has been
resolved:
1. Identify the
physical port
mentioned in
this event.
2. Check if the
optical cable
had been
inserted into
the SFP, plug
in cable if
needed.
20 Troubleshooting