Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Relevant to
voyager
ID Name Called home Firmware
event
External RCA External Remedy
connectivity
problem.
of the port in
the engines/*/
directors/*/
hardware/
ports context,
and verify if
the port is
still enabled but
in 'no-link' state. If
the issue persists,
then engage
DELL Customer
Service to check
the physical
connectivity and
LOCAL COM
switches.
Yes as IP/3 0x8a453013 IPC_NET_POR
T_DOWN
Yes ipc/19 Link went down
on a port,
depending on
the port role, a
physical path to
local or remote
cluster has
been lost.
The link went
down on a port.
Depending on the
port role, a
physical path to
the local or remote
cluster has been
lost. Perform the
following steps:
1. Check the
state of the
port, and
ensure that it is
enabled.
2. Check the
cable and the
SFP, and
ensure they are
properly
plugged in.
3. Check the
switch if
applicable, and
ensure it is
operational and
the
corresponding
port is enabled.
4. . If the link
remains down,
contact Dell
Customer
Support.
No
0x8a453016 IPC_CONNECT
_DEGRADED
Yes ipc/22 A connection is
degraded. The
link path
between two
directors is
experiencing
high packet
loss, high
latency, or
degraded
1. Check the
switch logs for
errors to help
pinpoint the
root cause.
2. If errors show
hardware
issues, then
check/clean/
Troubleshooting 19