Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
ID Name Called Home Legacy
events
External RCA External remedy
corresponding
port is enabled.
4. If the link
remains down,
contact Dell
Customer
Support.
0x00120003 PathDisconnected Yes udcom/3 A communications
path has been
disconnected due
to network
connectivity issues.
Check the WAN
COM or LOCAL
COM path that is
disconnected, then
check the switch
logs for errors that
help in pointing the
root cause. If errors
show hardware
issues, then check/
clean/replace the
cables and SFPs
along the path. If
unable to determine
the root cause,
then engage Dell
Customer Support.
0x00150018 DiscoveryTimeout Yes fc/24 It likely indicates
either a physical
communication
issue with
the switch or
a misbehaving
switch.
Check the physical
paths to the
switch and verify
good connectivity
through reseat/
clean/replacement
of cables/SFPs as
needed. Check the
switch logs for
indications of frame
drops or other
problems. If unable
to determine the
cause, then engage
Dell Customer
Support.
Legacy call homes
The following call homes are available on VS2/VS6 and included SFP check/reseat/replace as part of remedial action:
Relevant to
voyager
ID Name Called home Firmware
event
External RCA External Remedy
Yes 0x8a029061 AMF_STORAG
E_VOLUME_WI
TH_NO_MIRRO
R_FAILED
Yes amf/97 The storage
volume has
failed, and there
is no mirror of
the storage
volume.
The storage-
volume
automatically
resurrects once
the underlying
condition
is resolved.
Investigate
the underlying
condition on the
BE:
1. Verify the BE
disk health of
Troubleshooting 17