Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Question: Is there a mapping for port level alerts
between legacy and voyager?
Answer
Implemented Voyager Call Homes
The following Voyager call homes include SFP check/reset/replace as part of remedial action:
ID Name Called Home Legacy
events
External RCA External remedy
0x0009000e UnintentionalFrontEndPortLi
nkDown
Yes stdf/19 An enabled FE port
has gone down as
a result of FC cable
pull, switch reboot,
or disabling switch
port.
1. Check the FE
port status in
the ports
context of
VPlexcli /
clusters/
cluster-*/
directors/
**/ports/ to
verify if it is still
in 'no-link' state.
If it is, go to the
next steps.
2. Check the
switch and
ensure it is
operational,
check the
switch logs for
errors that
indicate the root
cause of the
issue.
3. Check the
cabling and
SFPs along the
path, clean/
reset/replace as
needed.
0x00110001
IPInterfaceStateChange Yes ipc/18 ipc/19
ip/2 ip/3
Link went down on
a port. Depending
on the port role,
a physical path to
local, or remote
cluster has been
lost.
Perform the
following steps:
1. Check the state
of the port, and
ensure that it is
enabled.
2. Check the cable
and the SFP,
and ensure they
are properly
plugged in.
3. Check the
switch if
applicable, and
ensure it is
operational and
the
16 Troubleshooting