Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Database name Tables Used by Purpose
● idrac_alert
● notification_action
● notification_status
● system_alert
● system_event
● scope_incarnation
● monitor_alert
● config_data
● NSFW
● iDRAC
Detail of the tables
Table name Purpose
alert_definition It stores the Static Alert Data Condition IDs.
disabled_idrac_alert Disabled Alerts by user.
disabled_platform_alerts Disabled Alerts by user.
flyway_schema_history Database History (migration tool)
idrac_alert iDRAC Alerts
notification_action Actions like email messages, DC, SNMP.
notification_status Service Statuses
system_alert Platform Alerts
system_event -
scope_incarnation It stores NSFW scope incarnation data.
monitor_alert It stores monitor alerts.
config_data It stores the GUID details.
Troubleshooting 15