Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Question: When are the email notifications going to be
sent?
Answer
The email notifications should be in enable state (default state is enable). When an alert is generated, then the email is sent
along with the generation of alert.
Question: What happens if the customer provides the
wrong email ID?
Answer
The notifications service is not intended to verify the email ID. If the email that is sent to the wrong email id, then user does not
receive any email.
Question: Can a user change the state of an event to
open from closed in UI?
Answer
No, once the alert has been moved to the closed state, it cannot be moved back to open state. It is assumed either a system
generated clear event or the user after rectifying the issue closes the alert.
Question: How can a user map iDRAC alerts with the
metro node port mapping?
Answer
As part of iDRAC alerts, the following alerts are generated:
NIC10
0
System Health The <Controller> Port <Port> network link is down.
NIC101 System Health The <controller ID> Port <port ID> network link is started.
FC019 System Health SCSI Target FibreChannel Port <portId> is offline.
FC020 System Health SCSI Target FibreChannel Port <portId> is online.
FC021 System Health SCSI Target FibreChannel Port <portId> encountered an error, and resulting in the generation
of a core for the HBA.
FC022 System Health SCSI Target FC Monitor: Detected <numLinkOsc> link oscillations for FibreChannel Port
<portId> in <seconds> seconds. Current threshold is <oscThresh>.
Troubleshooting 13