Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Issue: How does a user can get the service
dependencies of all notification-related services?
Answer
Notifications rely on high-level service dependencies such as Telegraf, Kafka, and Postgresql.
Issue: Database connection error in the notifications
service logs at start-up
Reason
It is because the notification service is up before the database and the re-connection is tried until a connection to the database
is achieved.
Question: Is there any limit to notification service
retries?
Answer
There is a service-side threshold of 10 retries, after which the service is restarted and attempts for another 10 times, after
which the service must be manually started.
Issue: Alert is disabled
Description
Answer
If an alert is disabled and a user tries to disable it again from
the listing page, then the window shows that the alert is
enabled and the user can disable it.
The alert definitions can be disabled multiple times. The alert
definitions are disabled for the future generated alerts.
If the alerts are disabled at any level, including the test alerts,
are they stored in the database?
Yes, to maintain the track for historical alerts, the alerts are
stored in the database but are not displayed in UI.
has the option to
Troubleshooting
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