Users Guide
Table Of Contents
- Dell EMC Storage Systems Events and Alerts Troubleshooting Guide for the metro node appliance
- Contents
- Troubleshooting
- Alerts and Logs
- Issue: Do not see a generated alert in Live Alerts for a generated event.
- Issue: Mapping the conditionID with firmware debug events
- Question: Threshold for metro node monitor alerts
- Question: What is the expected service status?
- Issue: How does a user can get the service dependencies of all notification-related services?
- Issue: Database connection error in the notifications service logs at start-up
- Question: Is there any limit to notification service retries?
- Issue: Alert is disabled
- Question: If NSFW is down, then how can a user identify it?
- Issue: Alerts in real time
- Question: How can a user read alerts from a node?
- Issue: SMTP server is not reachable.
- Question: When are the email notifications going to be sent?
- Question: What happens if the customer provides the wrong email ID?
- Question: Can a user change the state of an event to open from closed in UI?
- Question: How can a user map iDRAC alerts with the metro node port mapping?
- Issue: The iDRAC or monitor issue has been resolved but the alert is still in open state.
- Question: How can a user obtain the database schema details?
- Question: Is there a mapping for port level alerts between legacy and voyager?
- Question: Where a user can get the REST API notifications for all UI?
- Problem: The operational alert is not closed after 4 hours of created time.
- Issue: Service level failures
Nov 05 00:37:49 director-2-1-b kafka-server-start.sh[2114]: [2020-11-05 00:37:49,533]
INFO [GroupMetadataManager brokerId=0] Removed 0 expired >
Nov 05 00:47:49 director-2-1-b kafka-server-start.sh[2114]: [2020-11-05 00:47:49,533]
INFO [GroupMetadataManager brokerId=0] Removed 0 expired >
Nov 05 00:57:49 director-2-1-b kafka-server-start.sh[2114]: [2020-11-05 00:57:49,533]
INFO [GroupMetadataManager brokerId=0] Removed 0 expired >
Nov 05 01:07:49 director-2-1-b kafka-server-start.sh[2114]: [2020-11-05 01:07:49,533]
INFO [GroupMetadataManager brokerId=0] Removed 0 expired >
service@director-2-1-b:~>
sudo systemctl status telegraf
service@director-2-1-b:~> sudo systemctl status telegraf
● telegraf.service - The plugin-driven server agent for reporting metrics into InfluxDB
Loaded: loaded (/etc/systemd/system/telegraf.service; enabled; vendor preset: enabled)
Active: active (running) since Thu 2020-10-29 05:16:04 UTC; 6 days ago
Docs: https://github.com/influxdata/telegraf
Main PID: 18425 (telegraf)
Tasks: 40 (limit: 4915)
CGroup: /system.slice/telegraf.service
└─18425 /usr/bin/telegraf -config /etc/telegraf/telegraf.conf -config-
directory /etc/telegraf/telegraf.d
Warning: Journal has been rotated since unit was started. Log output is incomplete or
unavailable.
service@director-2-1-b:~>
sudo systemctl status postgresql
service@director-2-1-b:~> sudo systemctl status postgresql
● postgresql.service - PostgreSQL database server
Loaded: loaded (/usr/lib/systemd/system/postgresql.service; enabled; vendor preset:
enabled)
Active: active (running) since Thu 2020-10-29 05:16:04 UTC; 6 days ago
Main PID: 18669 (postgres)
Tasks: 28 (limit: 4915)
CGroup: /system.slice/postgresql.service
├─ 1590 postgres: postgres postgres localhost(40276) idle
├─ 3100 postgres: postgres postgres director-2-1-b(33134) idle
├─ 3326 postgres: postgres postgres director-2-1-b(33258) idle
├─ 4669 postgres: postgres postgres director-2-1-b(47908) idle
├─ 6607 postgres: postgres postgres director-2-1-b(44726) idle
├─ 6608 postgres: postgres postgres director-2-1-b(44728) idle
├─ 6609 postgres: postgres postgres director-2-1-b(44730) idle
├─ 6610 postgres: postgres postgres director-2-1-b(44732) idle
├─ 6611 postgres: postgres postgres director-2-1-b(44734) idle
├─ 6612 postgres: postgres postgres director-2-1-b(44736) idle
├─ 6613 postgres: postgres postgres director-2-1-b(44738) idle
├─ 6614 postgres: postgres postgres director-2-1-b(44740) idle
├─ 6615 postgres: postgres postgres director-2-1-b(44742) idle
├─ 6616 postgres: postgres postgres director-2-1-b(44744) idle
├─ 6617 postgres: postgres postgres director-2-1-b(44746) idle
├─18669 /usr/lib/postgresql11/bin/postgres -D /data/postgresql/data -c
config_file=/etc/postgresql/postgresql.conf -c hba_file=/etc/>
├─18672 postgres: logger
├─18676 postgres: checkpointer
├─18677 postgres: background writer
├─18678 postgres: walwriter
├─18679 postgres: autovacuum launcher
├─18680 postgres: stats collector
├─18681 postgres: TimescaleDB Background Worker Launcher
├─18682 postgres: logical replication launcher
├─18683 postgres: TimescaleDB Background Worker Scheduler
├─22796 postgres: TimescaleDB Background Worker Scheduler
├─27038 postgres: postgres postgres director-2-1-b(48746) idle
└─31056 postgres: postgres postgres director-2-1-b(55138) idle
Warning: Journal has been rotated since unit was started. Log output is incomplete or
unavailable.
service@director-2-1-b:~>
10
Troubleshooting