Reference Guide

Condition
ID
Severity Call home Alert name Descriptio
n
RCA Corrective
action
Event
source
Alert type
it is enabled.
2. Check
the cable
and the
SFP, and
ensure they
are properly
plugged in.
3. Check
the switch if
applicable,
and ensure
it is
operational
and the
correspondi
ng port is
enabled. 4.
If the link
remains
down,
contact Dell
Customer
Support.
0x20001 CRITICAL True Array No
Access
Storage
Array is not
seen
through this
director.
Storage
Array is not
reachable
through this
director.
Check for
faulty
hardware:
verify the
health of
the cables,
backend
switches,
and array.
Contact Dell
Customer
Support if
the problem
persists.
ARRAY Alarm
0x20002 ERROR True Unreliable
ITNexus
Banished
The IT
nexus has
been
automaticall
y taken out
of service
(banished)
due to poor
reliability in
order to
prevent
performanc
e impact.
The
Initiator-
Target
connection
is failing and
is out of
service.
Once the
reliability
improves
the metro
node
automaticall
y resumes
using it.
Check for
faulty
hardware:
verify the
health of
the cables,
backend
switches,
and array.
Contact Dell
Customer
Support if
the problem
persists.
ITNEXUS Alarm
0x20003 True Array
Cluster
Wide
Redundant
Access Loss
The storage
array is not
accessible
either from
n-1 (or) n
directors.
The storage
array is not
accessible
from all
directors in
the cluster.
Check for
faulty
hardware:
verify the
health of
the cables,
backend
ARRAY Alarm
18 Events and Alerts