Administrator Guide

Before you begin
You need the following information to complete the configuration of call-home notification:
● IP address of the SRS or SCG gateway that is used to forward call-home notifications to Dell EMC. Use SRS or SCG
gateway as the primary connection address.
● (Optional) If the primary server fails, one or more IP addresses of secondary SRS or SCG gateway servers that are used to
forward call-home notifications to Dell EMC. These addresses must be different than the address for the primary SRS or
SCG gateway server.
● (Optional) One or more email addresses of personnel who should receive email messages when call-home notifications occur.
Additional documentation
For information about the SupportAssist configuration commands, see the Configuration and Installation guide for the metro
node appliance. The following table shows the role of each command.
Command Role
vplex_system_config --support-enable It enables the SupportAssist.
vplex_system_config --support-disable It disables the SupportAssist.
vplex_system_config -interview --update-supportassist-
gateway
It updates the new gateway information.
vplex_system_config -reset-supportassist It removes the SupportAssist configuration.
vplex_system_config --show-supportassist It displays existing SupportAssist configuration.
vplex_system_config -interview --enable-service-request-
creation
It enables or disables SupportAssist proactive service request
creation.
SupportAssist MFT feature
The Support team can upload the remote scripts to the connectivity portal and assign them. These scripts can be further
downloaded to the metro node leveraging the SupportAssist MFT feature.These files can also be assigned at node level (not at
cluster level for time being, as the back-end registration for metro node is at node level) using the connectivity portal. Metro
node provides a command-line interface to download these files, and then distribute them from the node to which they were
assigned to the other nodes in the system.
The assigning or downloading of the files can be done instantly.
The command /opt/dell/vplex/bin/supportassist_mft is a symlink to the executable python script that is installed with the
other SupportAssist files.
This command is independent of system-configuration or the support-assist configuration process but requires the following
configuration in place on system where the Download command is being performed:
● Nodes of the system are configured in the SCIF.
● The SupportAssist gateway is configured in the SCIF.
Download command
The files can be downloaded either from the SupportAssist gateway or from another node in the system.
1. Run the following command to download all the files from the SupportAssist gateway:
service@director-1-1-a:~> /opt/dell/vplex/bin/supportassist_mft
Starting the script to download MFT file(s) associated with device '10.226.81.189'...
File(s) will be downloaded to default MFT directory '/data/mft/'
Download of file 'softwareWeekly.tar.gz' is in progress. Please wait...
Download of file 'log.txt' is in progress. Please wait...
Download of file 'MFT_API_TEST/DummyFIle_test.docx' is in progress. Please wait...
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System Management