Owner's Manual

4
Troubleshooting
Issues And Resolutions
The following table lists the known issues and resolutions.
Table 5. Known Issues And Resolutions
Issue Resolution
Under certain conditions, alerts related to Handle Count
Threshold and Private Bytes Threshold are displayed on
the OpsMgr console of the management server.
Microsoft KB968760 available at support.microsoft.com
resolves this issue.
Under certain conditions, an error message is displayed
on the OpsMgr console of the management server with
the Event ID — 623 and Event Source — Health Service
ESE Store.
Microsoft KB975057 available at support.microsoft.com
resolves this issue.
The OpsMgr 2007 R2 console may crash on certain
operating systems.
Microsoft KB951327 and KB951526 available at
support.microsoft.com resolves this issue.
You may experience one or more of the following
situations:
• The web console does not open.
• The My Workspace page does not display.
• Performance and Power Monitoring views do not
display.
• Health Service may not start up on the system.
Microsoft KB954049 available at support.microsoft.com
resolves this issue.
The reports do not appear as expected in the Reporting
space of the Administration console.
Microsoft KB954643 available at support.microsoft.com
resolves this issue.
The OpsMgr console intermittently displays the following
error message — Health service Host
Process encountered a problem and
needed to close as a result of this Health Service
crash. You may notice unexpected behavior in the
discovery and monitoring of Dell devices.
Microsoft KB951526 available at support.microsoft.com
resolves this issue.
OpsMgr 2007 R2 cannot receive SNMP trap data when
you use a Microsoft Windows Server 2008 based
computer or a Microsoft Windows Vista based computer
as a proxy agent for SNMP devices.
Microsoft KB958936 available at support.microsoft.com
resolves this issue.
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