User's Manual

4. Click UnregisterExtension.
5. Enter the extension key to unregister com.dell.plugin.Dell Management Plug-in, then click Invoke method.
6. In the vSphere client, power off the Dell Management Plug-in and delete it.
Entering A Password In The Backup Now Screen Receives An Error Message
If you are using the low resolution monitor, the Encryption Password field will not be visible from the BACKUP NOW
window. You must scroll down the page to enter the encryption password.
In vSphere, Clicking The Dell Server Management Tab Or Dell Management Icon Returns
A 404 Error
Check if the appliance is running; if not, then restart it from the vSphere client. Wait for a few minutes for the virtual
appliance Web service to start, and refresh the page. If the error continues, try and ping the appliance using the IP
address or fully-qualified domain name from a command line. If the ping does not resolve, review your network settings
to make sure they are correct.
My Firmware Update Failed. What Do I Do?
Check the virtual appliance logs to see if the tasks timed out. If so, iDRAC needs to be reset by performing a cold reboot.
Once the system is up and running, check to see if the update was successful by either running an inventory or using the
Firmware tab.
My vCenter Update Failed. What Can I Do?
vCenter registration can fail due to communication issues, therefore if you are experiencing these issues one solution is
to use a static IP address. To use a static IP address, in the Console tab of the Dell Management Plug-in and select
Configure Network → Edit Devices and enter the correct gateway and FQDN (fully-qualified domain name). Enter the
DNS server name under Edit DNS Config.
NOTE: Make sure that the virtual appliance can resolve the DNS server you entered.
Performance during Connection Profile Test Credentials is extremely slow or
unresponsive
The iDRAC on a server has only one user (for example, only root ) and the user is in a disabled state, or all users are in a
disabled state. Communicating to a server in a disabled state causes delays. To fix this issue, you can either fix the
disable state of the server, or reset iDRAC on the server to re-enable the root user to default setting.
To fix a server in a disabled state:
1. Open the Chassis Management Controller console and select the disabled server.
2. To automatically open the iDRAC console, click Launch iDRAC GUI.
3. Navigate to the user list in iDRAC console, and choose one of the following:
– iDRAC 6 : Select iDRAC settings → Network/Security tab → Users tab.
– iDRAC 7 : Select User authentication.
4. To edit the settings, in the User ID column, click the link for the admin (root) user.
5. Click Configure User, and then click Next.
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