User's Manual

Troubleshooting

Use this section to find answers to troubleshooting questions.

Upgrading Issues

I backed up my 1.0 appliance, powered it off, deployed 1.5 and tried to restore my database. The Dell Management Plug-

in is disabled. What do I do?

The 1.0 appliance must be unregistered before it is powered off. Follow the supported upgrade procedure in this book for

more details.

I backed up my 1.0 virtual appliance, unregistered it, deployed 1.5 and registered it, and then restored the database. An

unknown error was displayed when I tried to start the Dell Management Plug-in Management Console in vSphere. What

do I do?

Power off the 1.5 virtual appliance and power on the 1.0 virtual appliance. Follow the supported upgrade procedure in

this book for more details.

I unregistered my 1.0 appliance, backed up the database, deployed 1.5 and registered it, and then restored the database.

When I start the Dell Management Plug-in Management Console, I get a message that states the vCenter is not

registered. The Administration Console has no registered vCenters displayed, and when I try to register one I get an

error message that says it is registered already. What do I do?

You must manually unregister the extension by accessing the vCenter Managed Object browser. Then you must re-

Frequently Asked Questions (FAQ)

This section contains some common questions and solutions.

What Are The Required Port Settings For The Dell Management Plug-in?

Use these port settings for the Dell Management Plug-in.

Table 3. Virtual Appliance Ports

Port Number Protocols Port Type Max.

Encryption

Level

Direction Usage Configuratable

21 FTP TCP None Out FTP command

client

53 DNS TCP None Out DNS client No

80 HTTP TCP None Out Dell Online

Data Access

80 HTTP TCP None In Administration

Console