Dell™ Management Pack Version 3.0 For Microsoft® System Center Operations Manager 2007 and System Center Essentials 2007 User’s Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes and Notices NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 Introduction . Features 2 . . . . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Other Documents You May Need . . . . . . . . . . . . . 6 Obtaining Technical Assistance . . . . . . . . . . . . . 8 Importing the Dell™ Management Pack . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . . 9 Before You Begin Requirements . . . . . . . . . . . . . . . . . . . . . . . . .
Viewing Details About Dell Devices . . . . . . . . . . 17 Alert Views . . . . . . . . . . . . . . . . . . . . . 17 State Views . . . . . . . . . . . . . . . . . . . . . 17 Dell Diagram Views . Dell Tasks . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . . . . . . 24 . . . 26 . . . . . . . . . . . . . . . . . . 26 Dell Modular and Monolithic Systems Tasks Dell Printer Tasks BMC for Dell Server Tasks . . . . . . . . . . . . .
Introduction This document is intended for system administrators who use the Dell™ Management Pack to monitor and manage Dell systems. With the integration of the Management Pack with Operations Manager 2007 and System Center Essentials 2007 environment, you can monitor, manage and ensure the availability of your Dell devices (Dell systems and printers). The Management Pack provides a list of Dell-specific views that you can use to monitor the system status in a network.
• Provides Intelligent Platform Management Interface (IPMI) tasks for Dell systems with the baseboard management controller (BMC) • Allows you to customize and configure your Dell devices for discovery and monitoring Other Documents You May Need Besides this User's Guide, you can find the following guides on the Dell Support website at support.dell.
• The Dell OpenManage Server Administrator Command Line Interface User's Guide documents the complete command line interface for Server Administrator, including an explanation of the command line interface (CLI) commands to view system status, access logs, create reports, configure various component parameters, and set critical thresholds.
The Dell PowerEdge Installation and Server Management CD contains a readme file for Server Administrator and additional readme files for other systems management software applications found on the CD. Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide, or if your product does not perform as expected, different types of help are available.
Importing the Dell™ Management Pack Overview The Dell Management Pack is available as Dell Connections.001.mp. The Management Pack file, along with this user's guide and readme, is packaged in a self-extracting executable (.EXE) file. The .EXE can be downloaded from the Dell Support website at support.dell.com. Before You Begin • Read the software and hardware requirements to ensure that your system meets or exceeds the minimum requirements. • Read the installation procedures for your operating system.
Requirements The following subsections provide software and hardware installation requirements. Managed System Software Requirements • Supported operating systems: Windows Server® 2003 x86 and x64 with SP1 (Standard, Enterprise, and Datacenter editions), and Windows 2000 Server edition with SP4. • Support for Dell OpenManage™ Server Administrator version 5.2 (including the Server Administrator Storage Management Service).
Management Console Requirements NOTE: The Management Pack version 3.0 can be installed only on Operations Manager 2007 or System Center Essentials 2007. • The Operations Manager 2007 or System Center Essentials 2007 agent software must be installed on all Dell-managed systems either remotely from the management station or locally on the managed system.
Importing the Dell Management Pack The Management Pack consists of a single module—the Dell.Connections.001.MP file. To import the Management Pack, use the Operations Manager 2007 Import Management Pack wizard: NOTE: The Management Pack also supports Microsoft System Center Essentials 2007. All references to Operations Manager 2007 in this guide are applicable to System Center Essentials 2007 as well. 1 Download the Management Pack from the Dell Support website at support.dell.com.
If your systems have different BMC credentials, install BMU 2.0 on the Operator Console system and create new console tasks in Authoring pane targeted on BMC for Dell Server: 1 In the Authoring pane, right-click Tasks and select Create new task. The Create Task Wizard appears. 2 In the Task Type screen, select Command line Under Console Tasks. Click Next. The General Properties screen appears. 3 Type Task name, Description, and select BMC for Dell Server as the Task Target and click Next.
Deleting the Management Pack 1 Select Administration→Management Packs in the Operations Manager 2007 Operations Console. 2 Locate the Dell Management Pack in the Management Packs pane. 3 Right-click Dell Management Pack and select Delete. NOTE: Deleting the Management Pack might affect the scope of some user roles.
Using the Dell™ Management Pack Getting Started NOTE: The Management Pack also supports Microsoft System Center Essentials 2007. All references to Operations Manager 2007 in this guide are applicable to System Center Essentials 2007 as well.
3 At the bottom of the navigation pane, click Discovery Wizard. The Introduction screen appears. 4 Click Next after reading the instructions on the Introduction screen. 5 To discover Dell Modular and Monolithic systems, select Automatic Computer Discovery and click Next. a Provide user account details on the Administrator Account screen and click Discover. The Discovery Progress page appears. b On the Select Objects to Manage page, select the devices you want to manage and click Next.
Viewing Details About Dell Devices 1 Click Monitoring in your Operations Console. 2 Expand Monitoring in the navigation pane. 3 Expand Dell. 4 You can view the status of your Dell devices using Alert View, State View, or Diagram View. Alert Views In the Operations Console, Dell→Alert View→Dell Alerts displays alerts that meet your specific criteria, such as alert severity, resolution state, or alerts that are assigned to you. Select an alert to view its details in the Alert Details pane.
The health of a component is derived by reviewing the unresolved alerts associated with the component. Table 3-1 explains the various state components that the Dell Management Pack uses and their corresponding severity levels. Table 3-1. State Components and Severity Levels State Component Severity Level Normal/OK. The component is working as expected. Warning/Noncritical. A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level.
• – Hardware Components: Fans, Intrusion, Power Supply, Sensors (Voltage, Temperature, Battery, and Currents), Memory, and Processors. – Dell OpenManage Server Administrator services – Server Administrator Storage Management service Dell Printers. NOTE: You can launch device/component specific tasks from the Actions pane of the Operations Console. See "Dell Tasks" on page 24 for more informations on launching Tasks.
The All Groups Diagram offers a graphical representation of all Dell devices that Operations Manager 2007 manages and allows you to expand and verify the status of individual devices and their components in the diagram. Select a component in the diagram to view its details in the Detail View pane. Dell Server Instance Diagram Figure 3-2. Dell Server Instance Diagram Select a Dell Server instance, from any of the Dell diagram views, to view the diagram specific to that particular server.
The Dell OpenManage Server Administrator sub-system, available in all the Dell diagram views, lists and indicates the status of Server Administrator components that include Connection Service, Data Manager, Event Manager, and Shared Services. Select a component in the diagram to view its details in the Detail View. Storage Service Diagram Figure 3-4. Storage Service Diagram The Storage sub-system, available in all the Dell diagram views, lists and indicates the status of storage controllers.
Dell Modular Servers Diagram Figure 3-5. Dell Modular Servers Diagram The Dell Modular Servers Diagram offers a graphical representation of all Dell Modular Systems and allows you to expand and verify the status of individual devices and their components in the diagram. Select a component in the diagram to view its details in the Detail View pane. NOTE: The chassis of a modular system appears under each instance of the blade servers that a modular system contains.
Dell Monolithic Servers Diagram Figure 3-6. Dell Monolithic Servers Diagram The Dell Monolithic Servers Diagram offers a graphical representation of all Dell Monolithic Systems and allows you to expand and verify the status of individual devices and their components in the diagram. Select a component in the diagram to view its details in the Detail View pane.
Severity Indicators in Diagram Views Table 3-2. Icon Severity Level Indicators Severity Level Normal/OK. The component is working as expected. Warning/Noncritical. A probe or other monitoring device has detected a reading for the component that is above or below the acceptable level. The component may still be functioning, but it could fail. The component may also be functioning in an impaired state. Critical/Failure/Error.The component has either failed or failure is imminent.
Table 3-3.
Dell Modular and Monolithic Systems Tasks Clear ESM Logs The Server Administrator Embedded Server Management (ESM) log, also referred to as the hardware log, maintains a list of all system events generated by the hardware, such as error-correcting code (ECC), system reset and boot, and probe threshold changes. You can refer to this log when hardware errors appear or when the system is not functioning properly. 1 In the Operations Console, navigate to a Dell diagram view.
BMC for Dell Server Tasks Check Power Status You can check the power status and allow power control tasks through the IPMI shell. 1 In the Operations Console, navigate to a Dell diagram view. 2 Select the desired Dell system. 3 Expand the system. 4 Click BMC. 5 In the Actions pane, select BMC for Dell Server Tasks→Check Power Status. Power Cycle You can use this task to power cycle the server. 1 In the Operations Console, navigate to a Dell diagram view. 2 Select the desired Dell system.
Power Off Gracefully You can use this task to power off the server. 1 In the Operations Console, navigate to a Dell diagram view. 2 Select the desired Dell system. 3 Expand the system. 4 Click BMC. 5 In the Tasks panes, select BMC for Dell Server Tasks→Power Off Gracefully. Power On You can use this task to power on the server. 1 In the Operations Console, navigate to a Dell diagram view. 2 Select the desired Dell system. 3 Expand the system. 4 Click BMC.
LED Identification Off You can use this task to turn off the LED identification on the system. 1 In the Operations Console, navigate to a Dell diagram view. 2 Select the desired Dell system. 3 Expand the system. 4 Click BMC. 5 In the Actions pane, select BMC for Dell Server Tasks→LED Identification Off. LED Identification On You can use this task to turn on the LED identification on the system. 1 In the Operations Console, navigate to a Dell diagram view. 2 Select the desired Dell system.
Serial Text Console Redirection NOTE: BMC provides Serial Text Console redirection. The feature is available with x8xx or later systems and is not a part of the Dell Management Pack. For more information, see the Dell OpenManage Baseboard Management Controller Utilities User’s Guide on the Dell Support website at support.dell.com. To redirect the BIOS console: 1 Launch the HyperTerminal session from your management station. 2 Enter a name for the connection.
Customizing the Dell™ Management Pack Customizing The Dell Management Pack NOTE: The Management Pack also supports Microsoft System Center Essentials 2007. All references to Operations Manager 2007 in this guide are applicable to System Center Essentials 2007 as well. The Dell Management Pack for Operations Manager 2007 allows you to customize discovery, monitoring, and event processing of your Dell systems.
Table 4-1 illustrates the various Dell monitors and the applicable parameters for your Dell devices. Table 4-1. Dell Monitors Groups Monitors Chassis Power Supplies unit instance • Event Monitor for Chassis Power Supply Unit: Indicates the health of the Chassis Power Supply unit. This Monitor is triggered by the events that the Dell instrumentation logs in the Windows event log. • Unit Monitor for Chassis Power Supply Unit: Indicates the health of the Chassis Power Supply unit.
Table 4-1. Dell Monitors (continued) Groups Fan unit instance Monitors • Event Monitor for Chassis Fan Unit: Indicates the health of the Chassis Fan Unit. This Monitor is triggered by the event that the Dell instrumentation logs in the Windows event log. • Event Monitor for Chassis Fan Unit: Indicates the health of the Chassis Fan Unit. This Monitor is triggered by the event that the Dell instrumentation logs in the Windows event log.
Table 4-1. Dell Monitors (continued) Groups Monitors Numeric Voltage Unit instance • Event Monitor for Numeric Voltage Unit: Indicates the health of the Numeric Voltage Unit. This Monitor is triggered by the event that the Dell instrumentation logs in the Windows event log. • Unit Monitor for Numeric Voltage Unit: Indicates the health of the Numeric Voltage Unit. This Monitor is triggered by a periodic poll configured as IntervalSeconds whose default value is 600 seconds.
Object Discoveries You can customize following Dell Management Pack discovery parameters, using overrides: • Enabled: Allows you to enable or disable discoveries. You can choose the Override Setting to be True or False. • IntervalSeconds: The frequency (in seconds) with which the Dell Management Pack discovers the component instance and attributes of your Dell device. The default value for this attribute is 900 seconds. Table 4-2.
Table 4-2. Dell Discoveries Discovery Object Description Groups BMC Discovery Discovers the BMC and DRAC • BMC for Dell Server components of your Dell system. • Dell Server instance • DRAC Dell Chassis Discovery Discovers the Modular server chassis, chassis Power Supply and Fans.
Server Administrator All warning and critical events for Server Administrator have a corresponding event processing rule.
Customizing the Dell™ Management Pack
Glossary The following list defines or identifies technical terms, abbreviations, and acronyms used in this document. BMC Abbreviation for baseboard management controller, which is a controller that provides the intelligence in the IPMI structure. DRAC Abbreviation for Dell Remote Access Controller. FQDN Abbreviation for fully qualified domain name. An FQDN is the human-readable name corresponding to the TCP/IP address of a network interface, as found on a computer, router, or other networked devices.
server module A modular system component that functions as an individual system. To function as a system, a server module is inserted into a chassis that includes power supplies, fans, a system management module, and at least one network switch module. The power supplies, fans, system management module, and network switch module are shared resources of the server modules in the chassis. See modular system. state Refers to the condition of an object that can have more than one condition.
