Owner's Manual

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2. After verifying that you can access the Internet, launch the Symantec Installation Manager through
Program Files > Altiris > Symantec Installation Manager.
3. Click Settings in the start-up page of SIM.
4. Click Change product listing and type http://www.solutionsam.com/solutions/pl/symantec.pl.xml.
5. Click OK.
You can access the latest solutions and updates in the Install New Products page.
Issue 19: To completely remove DMC from your system, use add/remove program instead Of the SIM
installer.
Issue 20: Upgrade of Dell Management Console and ITMS to the latest version fails. During the initial
installation or upgrade of products/solutions, Symantec Installation Manager (SIM) fails during the stop or
restart of services. If you try to restart the service (in this case the service failing was the Altiris Service)
manually, the following message is displayed: Failed while starting service: AeXSvc Configuration failed
while attempting: Restarting services...
If you try to restart the Altiris Service manually, the following message is displayed:Error 1053: The
service did not respond to the start or control request in a timely fashion. Then the Altiris Service stays
in 'starting' mode and does not starts (until you reboot the machine or run NET STOP 'service name')
Resolution: In the Properties' tab of the service, change the AppID from Local Admin Account to a Domain
Admin/LocalSystem account that allows the services to keep running, starting, and stopping properly.
More information is in the Altiris KB:
http://www.symantec.com/business/support/index?page=home
Application Launch Solution
Issue 21: Launching Server Administrator for a second time on the same browser results in an error. This is
expected behavior. As the part of security fix for XSRF (Cross site request forgery), Server Administrator
validates every session against the secret key generated by the server. Close the first instance and re-
launch the Server Administrator launch point.
Issue 22: All Dell Management Console launch points are hard coded to default values. If the application is
installed in another location, edit the launch point from Settings > Console > right-click Actions. This
applies to URL launch points as well.
Issue 23: When creating a right-click action for a particular Resource Type, several unsupported Data
Classes are displayed; Choosing an unsupported Data Class results in an error.
To find the Data Classes that are supported for a resource:
1. Go to the Resource Manager for the Resource Type.
2. Go to View> Inventory.
Ensure that you only choose those Data Classes that are listed in the Resource Manager when creating a
right-click action for a Resource Type.
Dell OpenManage(TM) Server Administrator Agent Deploy Solution
Issue 24: Server Administrator Agent deploy task wizard displays the status as waiting for Agent to get the
status while the agent deploy and remote installation is in progress on the remote target server.
The functionality to update the task status is not enabled by default. This is because the option to have
intermediate task status events being reported back to the server results in more bandwidth usage.
To enable this setting:
1. Click Settings > Notification Server > Site Server Settings > Site Management > Settings > Task Service >
Settings > Task Service Settings.
2. Select Send detailed task events and click Save Changes. After saving the changes, the agent nodes
require an updated configuration to apply the changes so that they can start sending detailed events.
3. Run the Update Client Configuration task to update the changes. The tasks now have this information
reported.