Users Guide

Table Of Contents
Issue 8
Issue: If the Lifecycle Controller on the target system is locked by another process, the following error message is displayed in
the DLCTaskManager.log file:
Lifecycle Controller is being used by another process.
Resolution: Ensure that the iDRAC of your system is not in POST state.
Issue 9
Issue: If you do not enter the service tag name of the target system correctly, the discovery and handshake fails and the
following error message is displayed:
[Server Name] - Handshake - getCredentialsInternal():[Server Name]: NOT AUTHORIZED: No
credentials returned
Resolution: The service tag name is case sensitive. Ensure that the service tag name imported through the import.exe utility
matches the service tag name in the iDRAC GUI.
Issue 10
Issue: During Discovery and Handshake, the DPS.log displays an empty Site code: followed by a cryptography exception.
Resolution: This issue occurs when the account entered to access Configuration Manager does not have permissions to query
WMI and retrieve the site code, or when the server cannot authenticate to the Site Server or domain controller. Verify the
Dell Provisioning Server user permissions and perform a WBEMTest connection to validate the account, and then reset and
rediscover your systems.
Issue 11
Issue: During Discovery and Handshake, the DPS.log displays numerous createDellCollecions() Either Connection
Mgr param is NULL or Collection not yet created messages.
Resolution: This issue occurs when the account entered to access Configuration Manager does not have permissions to create
collections. For more information on setting permissions, see Dell Auto-Discovery Network Setup Specification.
Issue 12
Issue: When an account is cloned from an existing account in Configuration Manager, it is not automatically added to the
SMS_Admins group.
Resolution: Verify that the account exists in this group. Verify the Dell Provisioning Server user permissions and perform a
WBEMTest connection to validate your account. Reset and rediscover your systems.
Issue 13
Issue: Installation fails while installing DLCI for Configuration Manager version 1.3 on Microsoft Windows 2008 32-bit SP2 with
the User Account Controller (UAC) option turned on.
Resolution: Turn off UAC and reinstall DLCI for Configuration Manager version 1.3. Alternatively, you can install DLCI for
Configuration Manager using the Command Line Interface (CLI). Before you do so, right-click the installer, select Properties,
click on the Compatibility tab and select the Run as Administrator option.
Issue 14
Issue: The Deploy option does not appear in an existing task sequence after uninstalling and reinstalling DLCI for Configuration
Manager.
Resolution: Open the task sequence for editing, re-enable the Apply option, and click OK. The Deploy option appears again.
Troubleshooting
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