Users Guide

Installed BIOS version does not support this method.

Resolution: Update the BIOS to the latest supported version.

Issue 8

Issue: If the Lifecycle Controller on the target system is locked by another process, the following error

message is displayed in the DLCTaskManager.log file:

Lifecycle Controller is being used by another process.

Resolution: Ensure that the iDRAC of your system is not in POST state.

Issue 9

Issue: If you do not enter the service tag name of the target system correctly, the discovery and

handshake fails and the following error message is displayed:

[Server Name] - Handshake - getCredentialsInternal():[Server Name]: NOT

AUTHORIZED: No credentials returned

Resolution: The service tag name is case sensitive. Ensure that the service tag name imported through the

import.exe utility matches the service tag name in the iDRAC GUI.

Issue 10

Issue: During Discovery and Handshake, the DPS.log displays an empty Site code: followed by a

cryptography exception.

Resolution: This issue occurs when the account entered to access Configuration Manager does not have

permissions to query WMI and retrieve the site code, or when the server cannot authenticate to the Site

Server or domain controller. Verify the Dell Provisioning Server user permissions and perform a

WBEMTest connection to validate the account, and then reset and rediscover your systems.

Issue 11

Issue: During Discovery and Handshake, the DPS.log displays numerous createDellCollecions() Either

Connection Mgr param is NULL or Collection not yet created messages.

Resolution: This issue occurs when the account entered to access Configuration Manager does not have

permissions to create collections. For more information on setting permissions, see Dell Auto-Discovery

Network Setup Specification.

Issue 12

Issue: When an account is cloned from an existing account in Configuration Manager, it is not

automatically added to the SMS_Admins group.

Resolution: Verify that the account exists in this group. Verify the Dell Provisioning Server user

permissions and perform a WBEMTest connection to validate your account. Reset and rediscover your

systems.