Users Guide

Troubleshooting

This chapter list the issues and steps to troubleshoot them.

Configuring Dell provisioning web services on IIS

The installer configures the Dell Provisioning Web Services for Internet Information Services (IIS)

automatically during installation.

This section contains information to configure Dell Provisioning Web Services for IIS manually.

Dell provisioning web services configuration for IIS 7.0 or IIS 7.5 or IIS 8.0 or

IIS 8.5

To configure Dell provisioning web services for IIS 7.0 or IIS 7.5 or IIS 8.0 or IIS 8.5:

1. Launch the Dell_Lifecycle_Controller_Integration_3.1.0.xx.exe.

2. Create a new application pool called Provisioning Web Site and assign it to the website.

3. Perform the following steps on the Provisioning Web Site:

• In IIS Manager, right-click Provisioning Web Site, and select Properties.

• Click the Home Directory tab.

• Under Application Pool, select Provisioning Web Site.

4. On the website, set the default document to handshake.asmx and remove any other default

documents.

5. Using the Certificates MMC plug-in, install the PS2.pfx certificate into the system’s Personal store.

6. Install the RootCA.pem into the system’s Trusted Root Certificate Authorities store.

7. Import the ProvisioningCTL.stl Certificate Trust List file to Intermediate Certificate Authorities.

8. Create an SSL certificate configuration that applies the imported Certificate Trust List. At the

command prompt, paste the following command:

netsh http add sslcert ipport=0.0.0.0:4433 appid={6cb73250-820b-11de-8a39-0800200c9a66}

certstorename=MY certhash=fbcc14993919d2cdd64cfed68579112c91c05027 sslctlstorename=CA

sslctlidentifier="ProvisioningCTL"

9. To enforce SSL and client certificates for the website, do the following:

• Add a SSL binding to set the port to 4433 and to use the DellProvisioningServer certificate. A

warning displays that the certificate is assigned to another program.

• Click OK.

• Remove the HTTP binding for port 4431.

• Select the required SSL option.

• Select the required client certificates option.