Users Guide

Operation failed with 0X80070002. The system cannot find the file specified.

Resolution: This issue occurs if you use a Windows PE 2.X based boot image created with Windows AIK

1.X for deploying Microsoft Windows Server 2008 R2. Ensure that the task sequence deploying Microsoft

Windows Server 2008 R2 uses a Windows PE 3.0 or later based boot image created with Windows AIK 2.X

or later. For more information, see the Microsoft Technet site at technet.microsoft.com.

Issue 7

Issue: If the target system has an older version of BIOS that does not support a particular method, the

following error message is displayed in the DLCTaskManager.log file:

Installed BIOS version does not support this method.

Resolution: Update the BIOS to the latest supported version.

Issue 8

Issue: If the Lifecycle Controller on the target system is locked by another process, the following error

message is displayed in the DLCTaskManager.log file:

Lifecycle Controller is being used by another process.

Resolution: Ensure that the Integrated Dell Remote Access Controller of your system is not in POST state.

Issue 9

Issue: If you do not enter the service tag name of the target system correctly, the discovery and

handshake fails and the following error message is displayed:

[Server Name] - Handshake - getCredentialsInternal():[Server Name]: NOT

AUTHORIZED: No credentials returned

Resolution: The service tag name is case sensitive. Ensure that the service tag name imported through the

import.exe utility matches the service tag name in the Integrated Dell Remote Access Controller GUI.

Issue 10

Issue: During Discovery and Handshake, the DPS.log displays an empty Site code: followed by a

cryptography exception.

Resolution: This issue occurs when the account entered to access ConfigMgr does not have permissions

to query WMI and retrieve the site code, or when the server cannot authenticate to the Site Server or

domain controller. Verify the Dell Provisioning Server user permissions and perform a WBEMTest

connection to validate the account, and then reset and rediscover your systems.

Issue 11

Issue: During Discovery and Handshake, the DPS.log displays numerous createDellCollecions() Either

Connection Mgr param is NULL or Collection not yet created messages.