Users Guide

ManualsBrandsDell ManualsSoftwareDell Lifecycle Controller Integration Version 2.1 for Microsoft System Center Configuration Manager

R2 uses a Windows PE 3.0 or later based boot image created with Windows AIK 2.X or later. For more information, see

the Microsoft Technet site at technet.microsoft.com.

Issue 7

Issue

: If the target system has an older version of BIOS that does not support a particular method, the following error

message is displayed in the DLCTaskManager.log file:

Installed BIOS version does not support this method.

Resolution

: Update the BIOS to the latest supported version.

Issue 8

Issue

: If the Lifecycle Controller on the target system is locked by another process, the following error message is

displayed in the DLCTaskManager.log file:

Lifecycle Controller is being used by another process.

Resolution

: Ensure that the Integrated Dell Remote Access Controller of your system is not in POST state.

Issue 9

Issue

: If you do not enter the service tag name of the target system correctly, the discovery and handshake fails and the

following error message is displayed:

[Server Name] - Handshake - getCredentialsInternal():[Server Name]: NOT

AUTHORIZED: No credentials returned

Resolution:

The service tag name is case sensitive. Ensure that the service tag name imported through the import.exe

utility matches the service tag name in the Integrated Dell Remote Access Controller GUI.

Issue 10

Issue

: When you deploy Microsoft Windows Server 2003 operating systems and you select the Apply Drivers from

Lifecycle Controller

option, a blue screen is displayed or the deployment fails.

Resolution

: To resolve this issue:

1. Right-click the task sequence and click Edit.

The Task Sequence Editor window appears.

2. Select Add → Drivers → Apply Driver Package.

3. Check the mass storage driver option.

4. Select the applicable SAS or PERC driver.

5. Select the model of the SAS or PERC driver.

6. Save the task sequence and re-deploy the operating system.

Issue 11

Issue

: During Discovery and Handshake, the DPS.log displays an empty

Site code:

followed by a cryptography

exception.

Resolution

: This issue occurs when the account entered to access ConfigMgr does not have permissions to query WMI

and retrieve the site code, or when the server cannot authenticate to the Site Server or domain controller. Verify the Dell

Provisioning Server user permissions and perform a WBEMTest connection to validate the account, and then reset and

rediscover your systems.