Owner's Manual

114 Troubleshooting
• Issue: When the Backup or Restore operations are in progress for a
collection, you cannot view the Lifecycle Controller Logs for the
collection. The cause for this is that the Lifecycle Controller is busy
running the Backup or Restore tasks that are running.
Resolution: To view the Lifecycle Controller Logs, click Refresh on the
Lifecycle Controller Logs screen after the Backup or Restore tasks are
complete.
•Issue: When you continuously add Lifecycle Controller Logs, or one or
more of the components continuously create log entries, you may not view
the Lifecycle Controller Logs for the collection.
Resolution: To view the Lifecycle Controller Logs, click Refresh on the
Lifecycle Controller Logs screen after waiting for a short period.
•
Issue : Creation of unattended operating system media takes a long time in
a non-windows operating system deployment?
Resolution : In this step("Creating the unattended operating system
media…"), Dell Lifecycle Controller utility is creating the unattended
operating system media using the NFS share. If NFS share is responding
slow, this step takes more time. So, it is recommended to use NFSv3
preferably on a server running Red Hat Linux operating system.
•
Issue: Auto-Discovery with non-administrator user when DPS is installed
on server other than Configuration Manager Site server.
Resolution: If DPS is installed on a server other than Configuration
Manager Site server and the Configuration Manager user specified during
DPS installation is not part of the
SMS_Admins group, in Site Server
system; Then the following error is observed in
dlc.log . The dlc.log file is
available at the following location in the Site Server system:
<Site
Server Console Install
Directory>\XmlStorage\Extensions\DLCPlugin
.
ERROR2012-10-09 03:42:57 : SCCMProxy::Connect() -
Failed to connect locally - Error The SMS Provider
reported an error. at
Microsoft.ConfigurationManagement.ManagementProvi
der.WqlQueryEngine.WqlConnectionManager.Connect(S
tring configMgrServerPath)
DLCI_UserGuide.book Page 114 Friday, October 12, 2012 7:16 PM