Owner's Manual

112 Troubleshooting
perform a WBEMTest connection to validate the account, and then reset
and rediscover your systems.
•
Issue : During Discovery and Handshake, the DPS.log displays numerous
createDellCollecions() Either Connection Mgr param
is NULL or Collection not yet created
messages.
Resolution : This issue occurs when the account entered to access
ConfigMgr does not have permissions to create collections. For more
information on setting permissions, see Dell Auto-Discovery Network
Setup Specification.
•
Issue : When an account is cloned from an existing account in ConfigMgr,
it is not automatically added to the SMS_Admins group.
Resolution : Verify that the account exists in this group. Verify the Dell
Provisioning Server user permissions and perform a
WBEMTest
connection to validate your account. Reset and rediscover your systems.
•
Issue : Installation fails while installing DLCI for ConfigMgr version 1.3 on
Microsoft Windows 2008 32-bit SP2 with the
User Account Controller
(UAC) option turned on.
Resolution : Turn off UAC and reinstall DLCI for ConfigMgr version 1.3.
Alternatively, you can install DLCI for ConfigMgr though the Command
Line Interface (CLI). Before you do so, right-click the installer, select
Properties , click on the Compatibility tab and select the Run as
Administrator
option.
• Issue : The Advertise option does not appear in an existing task sequence
after uninstalling and reinstalling DLCI for ConfigMgr.
Resolution : Open the task sequence for editing, re-enable the Apply
option, and click
OK . The Advertise option appears again.
To re-enable the
Apply option:
a Right-click the task sequence and select Edit .
b Select Restart in Windows PE . In the Description section, type any
character and delete it so the change isn’t saved.
c Click OK . This re-enables the Apply option.
•
Issue : The System Viewer utility does not display the latest RAID
configuration.
DLCI_UserGuide.book Page 112 Friday, October 12, 2012 7:16 PM