Owner's Manual

Troubleshooting 111
• Issue : If the Lifecycle Controller on the target system is locked by another
process, the following error message is displayed in the
DLCTaskManager.log file:
Lifecycle Controller is being used by another
process
.
Resolution : Ensure that the iDRAC of your system is not in POST state.
•
Issue : If you do not enter the service tag name of the target system
correctly, the discovery and handshake fails and the following error
message is displayed:
[Server Name] - Handshake -
getCredentialsInternal():[Server Name]: NOT
AUTHORIZED: No credentials returned
Resolution : The service tag name is case sensitive. Ensure that the service
tag name imported through the
import.exe utility matches the service tag
name in the iDRAC GUI.
•
Issue : When you deploy Microsoft Windows Server 2003 operating
systems and you select the
Apply Drivers from Lifecycle Controller
option, a blue screen is displayed or the deployment fails.
Resolution : To resolve this issue:
a Right-click the task sequence and click Edit . The Tas k Se que nce
Editor
window appears.
b Select Add  Drivers  Apply Driver Package .
c Check the mass storage driver option.
d Select the applicable SAS or PERC driver.
e Select the model of the SAS or PERC driver.
f Save the task sequence and re-deploy the operating system.
•
Issue : During Discovery and Handshake, the DPS.log displays an empty
Site code: followed by a cryptography exception.
Resolution : This issue occurs when the account entered to access
ConfigMgr does not have permissions to query WMI and retrieve the site
code, or when the server cannot authenticate to the Site Server or domain
controller. Verify the Dell Provisioning Server user permissions and
DLCI_UserGuide.book Page 111 Friday, October 12, 2012 7:16 PM