Owner's Manual

108 Troubleshooting
Upgrade Or Repair Issues
If you have upgraded or repaired the Dell Server Deployment Pack after
installing DLCI for ConfigMgr 1.2 or later:
1
Copy the CustomReboot.vbs from
[ConfigMgrRoot]\AdminUI\XmlStorage\Extensions\Bin\Deployment\
Dell\PowerEdge\LC\
to
[ConfigMgrRoot]\OSD\Lib\Packages\Deployment\Dell\PowerEdge\
CustomReboot\.
Override the file in the destination folder.
2 Copy the DellPowerEdgeDeployment.xml from
[ConfigMgrRoot]\AdminUI\XmlStorage\Extensions\Bin\Deployment\
Dell\PowerEdge\LC\
to
[ConfigMgrRoot]\AdminUI\XmlStorage\Extensions\Bin\Deployment\
Dell\PowerEdge\
. Override the file in the destination folder.
Troubleshooting The Viewing And Exporting Of Lifecycle Controller Logs
When you view the Lifecycle Controller logs for a single system or a
collection, the grid view could display the following values — -1 in the No.
Column, Not Available in the Category, Description, and ID columns.
The possible reasons and resolutions are as follows:
• Lifecycle Controller is running other tasks or processes and hence cannot
retrieve the Lifecycle Controller logs for the system or collection.
Resolution : Wait for sometime and retry retrieving or refreshing the logs
for the system or collection to view the logs again.
• Lifecycle Controller cannot access the given CIFS share.
Resolution : Check the permissions on CIFS share and make sure the share
is accessible from Lifecycle Controller target systems.
• The Site Server cannot access the given CIFS share.
Resolution : Check the permissions on CIFS share and make sure the share
is accessible from Site server.
• The given CIFS share is read-only share.
Resolution : Provide the details for a share location with both read and write
enabled.
•The exported
. XML file is not well formed.
DLCI_UserGuide.book Page 108 Friday, October 12, 2012 7:16 PM