Users Guide

Failure to export server profiles

After scheduling an export server profile job, the server profile is not exported, and the following error message is displayed: “The

selectors for the resource are not valid”.

As a workaround, reset iDRAC, and then schedule the export server profile job. For more information, see iDRAC documentation

available at dell.com/support.

Firmware update on a few components irrespective of the selection

Same components on identical servers get updated during a firmware update irrespective of the selection of components made on

individual servers. This behavior is seen for 12th and 13th generation of Dell PowerEdge servers with Enterprise license of iDRAC.

As a workaround, do one of the following:

• To prevent irrelevant updates on identical servers, apply common components on identical servers and then apply specific

components separately on individual servers.

• Perform staged updates with planned outage times to accommodate the required firmware update.

IG installation issue while running multiple instances of the installer on

the same server

After you start installing the IG, if you try running another instance of the IG, then an error message is displayed. After you click OK,

you are prompted to save another IG MSI file.

As a workaround, do not save this file and continue with the first installation.

Importing server profile job gets timed out after two hours

After submitting the import server profile job in the appliance, it may get timed out after two hours.

As a workaround, perform the following steps:

1. Press F2 and enter BIOS Settings.

2. Click System Setup and select Miscellaneous Settings.

3. Disable F1/F2 Prompt on Error.

After performing the following steps, schedule the export server profile job and use the same to complete the import server profile

job successfully.

Hypervisor deployment failure

Hypervisor deployment is failing and the activity log displays the following error: Error New-SCVMHost failed with

following error : An out of band operation (SMASH) for the BMC <IP ADDRESS> failed on IDRAC

IP : <IP ADDRESS>.

This error may occur due to either of these reasons:

• Dell Lifecycle Controller’s state is bad.

As resolution, log in to iDRAC user interface and reset Lifecycle Controller.

After resetting Lifecycle Controller, if you still face the problem try the following alternative.

• The anti-virus or firewall may restrict the successful run of the WINRM command.