Users Guide

Failure applying RAID configuration
Applying a hardware profile with RAID configuration may fail with the following error messages: Error An unknown
exception has occurred and has been logged in the extended logs.
Error RAID configuration failed with error: An unknown exception has occurred and has been
logged in the extended logs. <iDRAC IP address>
Error 0_EX_MSG
As a workaround, do a Power Cycle System for the server and reapply the hardware configuration.
Failure of creation of update source
When the Domain Name System (DNS) network configuration of the appliance is changed, creation of HTTP or FTP type of update
source fails.
As a workaround, restart the appliance, and then create the update source of type HTTP or FTP.
Failure of firmware update because of job queue being full
Firmware update jobs submitted from the appliance to iDRAC fail, and the appliance main log displays the following error:
JobQueue Exceeds the size limit. Delete unwanted JobID(s).
As a workaround, manually delete the completed jobs in iDRAC, and retry the firmware update job. For more information on deleting
jobs in iDRAC, see iDRAC documentation at dell.com/support/home.
Failure of firmware update while using DRM update source
The firmware update job may fail if you are using DRM update source with insufficient access to the share folders. If the Windows
credential profile provided while creating DRM update source is not a part of domain administrator group or the local administrator
group, the following error message is displayed: Local cache creation failure.
As a workaround, do the following:
1. After creating the repository from DRM, right-click on the folder, click Security tab, and then click Advanced.
2. Click Enable inheritance and select the Replace all child object permission entries with inheritable permission entries from
this object option, and then share the folder with Everyone with read-write permission.
Failure of a scheduled job on an update group
After scheduling a job on an update group, if all the servers are moved out of the update group and there are no servers present in
the update group then, the scheduled job fails.
As a workaround, cancel the scheduled job, add the servers to another update group, and then schedule a job on the update group.
Failure of firmware update on cluster update group
After scheduling a firmware update job on a cluster update group, if the firmware update job fails for various reasons such as IG is
unreachable, the cluster group becomes unresponsive, or the firmware update job was canceled in CAU for an in-progress job, the
DUPs are downloaded and placed in each server cluster node belonging to the cluster group. All the DUP files are placed under the
folder called Dell consuming memory.
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