Setup Guide

Troubleshooting

Account deletion in SCVMM

SCVMM creates an account for the appliance with the name DLCI-VMM Addin Registration Profile. If this profile is deleted, then

you cannot work with the appliance.

Recommend you to not delete the account. However, reinstall the appliance if the account is deleted.

Compatibility issue of appliance with ADK

Any existing functionality of DLCI for SCVMM may fail after installing a software with an incompatible version of ADK.

As a workaround, upgrade the ADK version as per the prerequisites mentioned in Dell Lifecycle Controller Integration for Microsoft

System Center Virtual Machine Manager Installation Guide.

Connection lost between appliance and Integration Gateway

When you restart the server in which Integration Gateway is installed, connectivity is lost between the appliance and Integration

Gateway. This is because the execution policy of the Integration Gateway for the user is not active. Log in to the Integration

Gateway server using the Integration Gateway user account to make the execution policy active. However, after login the

connection is not restored until the following steps are completed.

To set the PowerShell execution policy:

1. Set PowerShell execution policy for local system as RemoteSigned and for the Integration Gateway Service Account as

Unrestricted.

For information on policy settings, refer the following MSDN articles:

• PowerShell Execution policy: technet.microsoft.com/en-us/library/hh847748.aspx

• PowerShell Group Policy: technet.microsoft.com/library/jj149004

2. Once the execution policy is set, restart the Integration Gateway server.

DLCI for SCVMM admin portal not accessible

The admin portal is not accessible through a browser using Fully Qualified Domain Name (FQDN).

As a workaround, ping the appliance using its FQDN from the DNS server or any other system in the same domain. If you get a

response, then wait for few minutes and then access the admin portal. If the problem still persists, contact your administrator.

Error accessing plugin after updating SCVMM R2

SCVMM displays an error for security reasons when DLCI for SCVMM plugin is installed and you apply an Update Rollup for SC2012

R2 VMM. As a result you cannot access the DLCI for SCVMM plugin.

As a workaround, do the following: