Users Guide

Table Of Contents
As a workaround, ensure that the FTP server is reachable from where the appliance is hosted, there are no network issues, and
provide the right credentials during a firmware update.
Failure to delete a custom update group
After scheduling a job on a server belonging to a custom update group, if the server is deleted from SCVMM and
synchronization is done, the server is removed from the custom update group and is moved to the appropriate predefined
group. You cannot delete such custom update groups, because it is associated with a scheduled job.
As a workaround, to delete this custom update group, delete the scheduled job from jobs page, and then delete the custom
update group.
Failure to export LC logs in CSV format
When viewing LC logs, if you try to download the log files to CSV format the download operation fails.
As a workaround, add the appliance FQDN in the browser under local intranet site. For information about adding the appliance in
local intranet, see Viewing LC logs section.
Failure to view LC logs
After collecting the LC Logs, when you view the LC Log file for a server the following error message is displayed: Failed to
perform the requested action. For more information see the activity log.
As a workaround, reset iDRAC, and then collect and view the LC Logs. For more information, see iDRAC documentation
available at dell.com/support.
Failure to export server profiles
After scheduling an export server profile job, the server profile is not exported, and the following error message is displayed:
The selectors for the resource are not valid.
As a workaround, reset iDRAC, and then schedule the export server profile job. For more information, see iDRAC documentation
available at dell.com/support.
Firmware update on a few components irrespective of
the selection
Same components on identical servers get updated during a firmware update irrespective of the selection of components made
on individual servers. This behavior is seen for 12th and 13th generation of Dell PowerEdge servers with Enterprise license of
iDRAC.
As a workaround, do one of the following:
To prevent irrelevant updates on identical servers, apply common components on identical servers and then apply specific
components separately on individual servers.
Perform staged updates with planned outage times to accommodate the required firmware update.
IG installation issue while running multiple instances
of the installer on the same server
After you start installing the IG, if you try running another instance of the IG, then an error message is displayed. After you click
OK, you are prompted to save another IG MSI file.
As a workaround, do not save this file and continue with the first installation.
Troubleshooting
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