Users Guide

Failure of firmware update while using DRM update
source
The firmware update job may fail if you are using DRM update source with insufficient access to the share folders. If the
Windows credential profile provided while creating DRM update source is not a part of domain administrator group or the local
administrator group, the following error message is displayed: Local cache creation failure.
As a workaround, do the following:
1. After creating the repository from DRM, right-click on the folder, click Security tab, and then click Advanced.
2. Click Enable inheritance and select the Replace all child object permission entries with inheritable permission
entries from this object option, and then share the folder with Everyone with read-write permission.
Failure of a scheduled job on an update group
After scheduling a job on an update group, if all the servers are moved out of the update group and there are no servers present
in the update group then, the scheduled job fails.
As a workaround, cancel the scheduled job, add the servers to another update group, and then schedule a job on the update
group.
Failure of firmware update on cluster update group
After scheduling a firmware update job on a cluster update group, if the firmware update job fails for various reasons such as
IG is unreachable, the cluster group becomes unresponsive, or the firmware update job was canceled in CAU for an in-progress
job, the DUPs are downloaded and placed in each server cluster node belonging to the cluster group. All the DUP files are placed
under the folder called Dell consuming memory.
As a workaround, delete all the files in Dell folder, and then schedule a firmware update job.
Failure of firmware update on 11
th
generation of
servers
A firmware update job started on 11
th
generation of Dell PowerEdge servers may fail due to incompatible versions of iDRAC and
LC with the following error: WSMAN command failed to execute on server with iDRAC IP <IP address>.
As a workaround, upgrade the iDRAC and LC to the latest versions and then start the firmware update job.
Failure to connect to FTP using system default update
source
After setting up and configuring, or upgrading the appliance, trying to access the FTP site using system created update source
Dell Online Catalog might fail if proxy credentials are required.
To access the FTP site using Dell Online Catalog as an update source edit, and add the proxy credentials.
Failure to create a repository during a firmware
update
Creation of a repository may fail during a firmware update because of network issues, improper credentials, or server not
reachable, and so on.
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Troubleshooting