Owner's Manual

102 Troubleshooting
perform a WBEMTest connection to validate the account, and then reset
and rediscover your systems.
• Issue : During Discovery and Handshake, the DPS.log displays numerous
createDellCollecions() Either Connection Mgr param
is NULL or Collection not yet created
messages.
Resolution : This issue occurs when the account entered to access
ConfigMgr does not have permissions to create collections. For more
information on setting permissions, see
Dell Auto-Discovery Network
Setup Specification.
• Issue : When an account is cloned from an existing account in ConfigMgr,
it is not automatically added to the SMS_Admins group.
Resolution : Verify that the account exists in this group. Verify the Dell
Provisioning Server user permissions and perform a
WBEMTest
connection to validate your account. Reset and rediscover your systems.
• Issue : Installation fails while installing Dell Lifecycle Controller
Integration for ConfigMgr version 1.3 on Microsoft Windows 2008 32-bit
SP2 with the
User Account Controller (UAC) option turned on.
Resolution : Turn off UAC and reinstall Dell Lifecycle Controller
Integration for ConfigMgr version 1.3. Alternatively, you can install Dell
Lifecycle Controller Integration for ConfigMgr though the Command
Line Interface (CLI). Before you do so, right-click the installer, select
Properties , click on the Compatibility tab and select the Run as
Administrator
option.
• Issue : The Advertise option does not appear in an existing task sequence
after uninstalling and reinstalling Dell Lifecycle Controller Integration for
ConfigMgr.
Resolution : Open the task sequence for editing, re-enable the Apply
option, and click
OK . The Advertise option appears again.
To re-enable the Apply option:
a Right-click the task sequence and select Edit .
b Select Restart in Windows PE . In the Description section, type any
character and delete it so the change isn’t saved.
c Click OK . This re-enables the Apply option.
DLCI_UserGuide.book Page 102 Tuesday, November 22, 2011 5:00 PM