Owner's Manual
Troubleshooting 71
•
Issue
: During Discovery and Handshake, the DPS.log displays an empty
Site code:
followed by a cryptography exception.
Resolution
: This issue occurs when the account entered to access
ConfigMgr does not have permissions to query WMI and retrieve the site
code, or when the server cannot authenticate to the Site Server or domain
controller. Verify the Dell Provisioning Server user permissions and
perform a
WBEMTest
connection to validate the account, and then reset
and rediscover your systems.
•
Issue
: During Discovery and Handshake, the DPS.log displays numerous
createDellCollecions() Either Connection Mgr param
is NULL or Collection not yet created
messages.
Resolution
: This issue occurs when the account entered to access
ConfigMgr does not have permissions to create collections. For more
information on setting permissions, see Dell Auto-Discovery Network
Setup Specification.
•
Issue
: When an account is cloned from an existing account in ConfigMgr,
it is not automatically added to the SMS_Admins group.
Resolution
: Verify that the account exists in this group. Verify the Dell
Provisioning Server user permissions and perform a
WBEMTest
connection to validate your account. Reset and rediscover your systems.
•
Issue
: Installation fails while installing DLCI for ConfigMgr version 1.2 on
Microsoft Windows 2008 32-bit SP2 with the
User Account Controller
(UAC) option turned on.
Resolution
: Turn off UAC and reinstall DLCI for ConfigMgr version 1.2.
Alternatively, you can install DLCI for ConfigMgr though the Command
Line Interface (CLI). Before you do so, right-click the installer, select
Properties
, click on the
Compatibility
tab and select the
Run as
Administrator
option.
•
Issue
: The
Advertise
option does not appear in an existing task sequence
after uninstalling and reinstalling DLCI for ConfigMgr.
Resolution
: Open the task sequence for editing, re-enable the
Apply
option, and click
OK
. The
Advertise
option appears again.
DLCI_UserGuide.book Page 71 Wednesday, February 2, 2011 10:49 AM